Complaint #74 Raging Bull Casino

Won't process payout, and hasn't approved pending payout

By Myrna D.

9 years ago

Message on forum

I have two separate problems going on with Raging Bull (RB) casino. PROBLEM 1: On 2/10/17 i requested a payout. RB sent me an email on 2/25/17 indicating that my payout was approved, and sent me another email indicating that the payout was processed on 2/28/17. I have received nothing. I have tried on many attempts to contact RB via email (no response), via chat who gives me the standard "we will make a note to have this escalated", and via telephone but there is no answer. Please assist. PROBLEM 2: I submitted a different payout request to RB on 2/26/17 which remains to be unacknowledged by RB. When I try to find out the status via email, telephone, and chat, I experience the same communication problems as described in PROBLEM NO. 1 (communication is essentially non-existent). Please assist.

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $2250

Discussion

babykakkes

• South Africa

9 years ago

I finally received a response from raging bull that my $900 payout was declined with no explanation. They have all my documented paperwork, and i have never had a problem. Also, they declined my payment, and took the money. I went on the site and retrieved these records:
03/11/2017 09:47 PM Manager Withdrawal Approved! -$500.00
03/11/2017 09:47 PM Manager Withdrawal Requested -$500.00
03/11/2017 09:46 PM Overnight Express Withdrawal Declined $500.00
03/11/2017 09:46 PM Overnight Express Withdrawal Approved! -$400.00
03/11/2017 09:46 PM Overnight Express Withdrawal Requested -$900.00
03/11/2017 09:46 PM DF-BankWire Withdrawal Declined $900.00

babykakkes

• South Africa

9 years ago

I tried contacting raging bull again today, here is what happened before i was conveniently disconnected again:
Thank you for contacting Raging Bull Casino. My name is 'Abraham'.

babykakkes: Hi abraham, i have a payout that was approved, i was emailed that it was processed on 2/28/17, but i never received my payment.

Abraham: Hello there ! This is Abraham from Raging bull. Please provide me with your username,email and phone number to assist you further.

babykakkes: xxxxxx

babykakkes:xxxxxxx

babykakkes: xxxxxxx

Abraham: Thank you very much ! Allow me a moment to look into that for you please.

babykakkes: thank you, i have tried to contact RB several times and can not get any assistance.

Abraham: My pleasure ! I will do my best to assist you today.

babykakkes: Thank you Abraham

babykakkes: last time i was disconnected right between chat, and your phone lines no longer answer.

Abraham: We truly apologize for this unexpected delay, I am afraid that that I do not have any updates regarding your withdrawal today.

babykakkes: So why is it taking so long? Who do i contact to get this resloved?

Abraham: We have been a bit backed up lately, but I assure you that we are working at 100% to pay you ASAP. Please bear with us.

babykakkes: this is very disappointing, i have been a member with RB for a long time. Who should i contact to have this resolved?

babykakkes: My emails wont even be returned by RB.

Abraham: You can email the department in charge if you would like to at : payments@casinosupportcenter.com

babykakkes: Any suggestions on how i can get this escalated?

babykakkes: are you still with me?

Abraham: I will escalate your payment.

babykakkes: Is Dean and Schalk still working there?

Abraham: They are no longer with us unfortunately.

babykakkes: Could you also escalate the pending payment i have? It has been pending since 2/26/17

babykakkes: Were you taken over by another company? Things dont seem right at RB any more. That is the only thing that makes sense.

babykakkes: I keep typing so we dont get disconnected. I have noticed if i wait too long, the system disconnects the chat.

And then they disconnected me.....

babykakkes

• South Africa

9 years ago

Total amount not paid $2,250.00

babykakkes

• South Africa

9 years ago

Problem 1: Payout processed on 2/28/17 In the amount of $1,325 not received
PAYOUT PROCESSED
Your Payout of $ 1,325.00 USD for Account ID babykakkes has been processed. Method: BankWire
We thank you for your continued business and are always available if you should have any questions.
Website: http://www.ragingbullcasino.com
Email: banking@ragingbullcasino.com
Phone: 1-800-920-0726
Thank you for your patronage.
-The Staff at Raging Bull Casino-
31480928

Problem 2: Payout request dated 2/26/17 in the amount of $900 has gone ignored and has not been processed.
This email confirms our receipt of your payout request via BankWire for the amount of $ 900.00 USD at Raging Bull Casino for your Account ID babykakkes. We will review your request shortly and you will be notified by email when your payout has been processed.

Please bear in mind that the default pending period is 24 hours. However, withdrawals could remain in a pending state for up to 72 hours in the event of long weekends and the occurrence of banking holidays.

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

85h left

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

83h left

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.