Ag Awards

Casino Titan - Unable to withdraw money after it is approved

Complaint Info
Disputed casino Casino Titan
Reason Bonus terms violation
Posted on May 16, 2014

I requested withdrawal ($550) and it was approved. However they (guy named Louise) sent me an email that I didn't play some games to meet bonus requirement. I think it is not reasonable and this is just an excuse, since the money became withdrawable after I have played those games already (initially or otherwise the money would not became withdrawable). In fact, I have played thousands of dollars on slots, which I checked that this is qualified for the bonus.

Also they don't have a phone number to call, the email takes over a week to reply, their service is terrible. Furthermore, they just prevent your money to withdraw, and they still haven't re-deposit the money into my account when they declined my withdrawal.

Everyone will be losers (on the games and when you try to withdraw).

Posted on March 30, 2012

hi ericchan111,

we're checking your complaint, will send you a reply as soon as possible,



Posted on April 2, 2012

Hi ericchan111

according yo our records you took the bonus TIPTOP which is $55 NDB. afterwards you played excluded games using this bonus.

this is the reason your balance was reset.

we refunded you your deposit back.



Posted on April 10, 2012

Dear @ericchan111,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on April 14, 2012

 This complaint can be considered as solved!

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