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Casino Titan - Yet another declined withdrawal for 'security check'

UNRESOLVED
Complaint Info
Disputed casino Casino Titan
Reason Declined payment
Posted on October 29, 2014

Hello everyone, I registered in this casino few months ago, played there with no deposit bonus and done wagering requirements. They asked me for some documents (filled faxback form, passport, copy of credit card, bank statement), it took about ~4attempts and about 1 month of time to approve them. Support asked me for same documents all the time. Also they told me, that I need to make a first deposit of 21$ which was made next day after verification. Okay, I requested a withdrawal at 17.10.2014. Then I received an email in which was said that it takes up to 6 business days to proccess cashout. But yesterday it was declined without any information. Today I was contacted by support agent by email, she told me this

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Dear Vladislavs,

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.


This process might take up to 90 business days.


As soon as we have any updates regarding your account we will inform you via email.


We are sorry for the inconvenience.

Sincerely,

Danielle Huttington
Finance Department

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Seriously? Up to 90 business days? I don't understand, my account was verificated, I made deposit and I just can't withdraw my winnigs about 2months. I can fly all around the world 20x times in 90 days... I'm really dissapointed in this casino, I think they just don't want to pay anything to players.

richthekid Latvia
Posted on November 3, 2014

Still nothing.

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