Thank you for your response that helped me understand this confusion.
As a result of your ansewer, I can now confirm that there was a mistake.
I guarante, that I alwais use genune personal info.or alwais scan legit documents with my photo ID when
I play with your or other casinos. In addition I alwais send a bill with my name on it, If necessary I also send a personal bank statement in a faxback form which is filled with my personal bank account. I agree and incourage this process, since there is alwais a chance for mastakes or financial abuse. I have nothing to hide and I respect the rulles of the online casinos. The online gambeling should be honest from booth sides, the players and casinos.
After reviuing the submited information, the online casinos alwais approved my accounts.
However, there is an excepion and after researching I can guarante that Grand Macao is part of the of your casinos or owned by the same owner.Therefore, only Grand Macao was capable of transfering information to you or others, about me submiting inncorect documents, Grand Macao statements were not true.I explained the confusion around my documenst, but there was no response from Grand Macao. Grand Macao did not gave any eplenation ot ansewer about why was my ID card and driving license refused as a legit source of info. My user name in Grand Macao is Dededo. There is never and never was a problem submiting or validating my document in the group of your casinos or casinos under the same owner. I never won anything with the Grand Macao Casinos so submiting my documents was never necessary, however I wanted to have my documents. submited and validated correctly for the future.
Despite sending my documents in various required forms and picture resolutions the Grand Macao casino still requested a photo of myself holding my photo ID card or another valid document. However,Idid not realize that my ID was expired until my bank notified me. I wish casino Grand Macao notified me just like my bank did.As a result I sent casino Grand Macao a new valid driving license ,which they claimed to be expired, that was not true. I replyed explaining them that the driving license is valid until 4/8/2050 wich visible on the other side od the card. Casino Grand Macao did not see this information. Also, this information is writen beside slovenian also in Italian language since I live in an bylengual area.
I did not like the casinos Grand Macao aproach to the problem and them sending wrong statements to other casinos about me submiting wrong documents before dicussing all the generated confussion with me in person.
As a result, I resand the information to Grand Macao,and to you in person so you can check that I am telling the truth. If you think that is necessary, I am happy to send the information to ASKGAMBLERS.
This is the first time that I had to deal with this kind of a situation. I hope the person that generated this problem can be notiffied and my name can be cleared from any wrong doing. I was, I am and alwais will be submiting and using genuine information and I hope that my name can be cleared as an honest player with all the other casinos
I hope that you can help me resolve this metter.