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Casino Titan closed my account and stole $440

RESOLVED
Complaint Info
Disputed casino Casino Titan
Reason Account closure
Posted on January 4, 2015

My account was under checking since August. One week ago they closed my account without explanation. Customer service don't tell me what was the reason. I can not reach my balance $440.

Posted on December 27, 2014

Dear Lazar,

I'm sorry, but your account was closed due to security reasons. Please note that the 14th point of our terms and condition states that "You agree that we or a payment processing company on our behalf will handle all financial account transactions. You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity"

That means that your account didn't pass fraud check. You won't be able to log in and get the rest of winnings.

I'm sorry for inconvenience.

Best Regards,
Charlie Eliza Thornton
Casino Titan VIP Manager

AskGamblers
Posted on January 4, 2015

After examining all information that we get our conclusion is that this player didn't pass security check. If player think that he/she have a case, he/she can seek further help through Gambling Commission.

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