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Golden Tiger Casino - Casino rewards blocked my bonus funds


Complaint Info

Disputed casino

Golden Tiger Casino


€ 25

Posted on October 22, 2015

After I Made a deposit of 20 Euro with a bonus offer of 125 % no bonus i had no bonus on my Account. I asked live help and they told me After 20 min the bonus should be in my Account. After i waited My casino rewards points were blocked that means there is a bonus but they say I have to play with more of my own money to unblock it. Never have Seen such methods on a casino

Posted on October 13, 2015

Hi player

This is an unfortunate situation indeed.
The 125% bonus letter was sent as a "returning player deposit bonus" as you had not played with us for a length of time. Letters we send are organised well in advance of when you receive them (sometimes months) and at the time the letter was compiled your CR points were redeemable.

In between the letter being compiled and you receiving the letter, you had played and your play meant that the redemption of your bonus points was recalculated.

This algorithm takes into account many things such as deposits, cashins, wagering and bonuses received. It's not possible to override this in the system, and general staff do not have the ability to see exactly what needs to be done to reverse it. If you continue to deposit and play with your own funds, the calculation will lift the blocking of bonus point redemption from the CR account.

I'm sorry I couldn't give you better news. The term below is the term that covers the blocking of bonus point redemption.


9.In the event that Golden Tiger Casino deems a Player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the Player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the Casino.

Posted on October 16, 2015

Thats exactly what i have done this week. I Made two more deposits and played them. But nothing has happenend

Posted on October 18, 2015

As I mentioned previously, the formula takes into account wagering. Most of your game play is on slots that have a high variance. It may be worth playing some games with low variance. This will also see that you have a longer game play with more smaller wins. I can't promise this is the answer, just a suggestion based on what I can see in your account.

Good luck.

Posted on October 22, 2015

Dear @Domcos2000,

Are you satisfied with the casino's answer and explanation, can we close this complaint as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

Golden Tiger Casino Complaints

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