This is an unfortunate situation indeed.
The 125% bonus letter was sent as a "returning player deposit bonus" as you had not played with us for a length of time. Letters we send are organised well in advance of when you receive them (sometimes months) and at the time the letter was compiled your CR points were redeemable.
In between the letter being compiled and you receiving the letter, you had played and your play meant that the redemption of your bonus points was recalculated.
This algorithm takes into account many things such as deposits, cashins, wagering and bonuses received. It's not possible to override this in the system, and general staff do not have the ability to see exactly what needs to be done to reverse it. If you continue to deposit and play with your own funds, the calculation will lift the blocking of bonus point redemption from the CR account.
I'm sorry I couldn't give you better news. The term below is the term that covers the blocking of bonus point redemption.
9.In the event that Golden Tiger Casino deems a Player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the Player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the Casino.