I have tried to withdraw money for half a year with no success. I have sent several emails asking why my withdrawal request haven´t been processed but never got a reply. I´ve also made numerous contacts via live chat. The standard reply from their live chat representative are:
Frederik: Sorry, I will inform our financial department about this, it should be paid out soon.
Frederik: Im sorry we had some technical issues lately, but it will be paid out soon.
I made a withdrawal request 2012-10-10 for €1,579 which was declined.
Then a new request 2013-01-12 which also was declined.
I then made a small deposit via VISA card to be able to try my luck with a VISA withdrawal, but still no luck, has been pending since 2013-04-28.
I´ve also cancelled several requests in between these dates after weeks of pending status..
Im beyond frustrated by this casino and this is my last hope.