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Casino Joy - Won't let me withdraw funds deposited by mistake

RESOLVED
Complaint Info
Disputed casino Casino Joy
Reason Double charge/Refund
Amount £ 300
Fed United Kingdom
Posted on July 19, 2019

More than 7 days now and never got my withdraw processed , I deposit £300 by mistake instead of £30 pound at this casino my own money from my salary and this casino first asked for documents which I submit and then ask me to wager the £300 as I can't withdraw before I wager my deposit 1 time , I explained to them that I deposit £300 by mistake , they just keep sending message you are our first priority and it's not true ,

Am really annoyed with the service of this casino , I think it's the worst ever.

Also there number or live chat doesn't work at all which is really weird , there England number is fake number ( my evidence try it your self)

AskGamblers
Posted on August 28, 2019

This complaint has been reopened as per Casino Joy request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on August 28, 2019

Dear FED,
Thank you for getting in touch.
I am afraid this is due to anti money laundering regulations, please see out Terms and Conditions 12.5. Deposits made into Your Account should be commensurate with intended game play.
We have forwarded all evidence to the AskGamblers team to review.
Thank you

AskGamblers
Posted on August 31, 2019

Dear @Fed,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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