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Casino Joy - Withdrawal delayed and account blocked

RESOLVED
Complaint Info
Disputed casino Casino Joy
Reason Delayed payment
Amount £ 700
Posted on June 1, 2019

Signed up 21st May and won some money. (£700) and requested withdrawal. Since then asking for a withdrawal account has been blocked with no communication. Live chat have simple said. "I can see that your withdrawal is still pending, as soon as our relevant team has processed it we will be informing you." They say this every time.

Can't get anywhere with them so i'm now trying here.

Posted on June 5, 2019

Still not heard anything.

AskGamblers
Posted on September 24, 2019

This complaint has been reopened as per Casino Joy request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on September 25, 2019

Hi IJTHOMAS,

thanks for your patience.

Please note that, after reviewing your case, we can confirm that the Withdrawal you are referring to has been correctly approved on the 04th of June 2019, this is because the full verification has been requested before processing itself.
Bear in mind that as per our T&C accepted by yourself upon registration '5.5. The identity of the player will be verified upon registration, deposit and/or withdrawal as required by regulations.'

Let us know if you need further info or assistance.

Regards,
Casino Joy Team

AskGamblers
Posted on September 25, 2019

Dear @ijthomas,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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