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Casino Joy - Waiting the payment way too long

RESOLVED
Complaint Info
Disputed casino Casino Joy
Reason Delayed payment
Amount € 1566.25
nindeget Finland
Posted on December 25, 2019

Hello! I play casinojoy first time 2.12.2019. I take the first welcome bonus and lose it, after that I claim the second welcome bonus 200euros deposit and 200euros bonus. I have good luck and after wagering I have 1566,25 euros to my account. I play a lot so I know that I have to verify my account before I can withdrawal. I succesful verified my account less than a week, but I still havent get my money even all the documents they ask was accepted. I been trying to contact them many times in the chat and also send them email but never get answer. I found this casino to your site, so I hope you can help me with this...

AskGamblers
Posted on December 31, 2019

This complaint has been reopened as per Casino Joy request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on December 31, 2019

Hi NINDEGET,

thanks a lot for your patience.

Please note that, after checking your account, we can see that the withdrawal you are referring to has been processed yesterday 30/12/2019.
Bear in mind that it can take up to 5 working days to reach you.

If you will still have any issues after those 5 days have passed, please feel free to contact us and receive assistance.

Regards,
Casino Joy Team

AskGamblers
Posted on January 4, 2020

Dear @nindeget,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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