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Casino Joy - Pending withdrawal without contact from the casino

RESOLVED
Complaint Info
Disputed casino Casino Joy
Reason Delayed payment
Amount € 122.5
Posted on December 12, 2020

I submitted a withdrawal on Sunday 5.12 with casino joy and expected my withdrawal to be quick and easy given I've already been verified and received funds before.

My payment is still showing as pending after almost 6 days. I have emailed the casino twice and still no response. Live chat is an automated robot with generic responses so can't speak to a human being and their call line is closed.

I'm really at a loss as to how I can get an update on the status of my funds and when they will be approved.

AskGamblers
Posted on December 12, 2020

Dear @Alex1602,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on December 12, 2020

The amount that is pending on my withdrawal is 122.50. Still no update from the casino.

Posted on December 15, 2020

Received an email from casino joy complaints to advise my withdrawal is going through routine checks with their finance team.

Sorry but what exactly needs to be checked that takes over a week for a withdrawal of only 122? I completely understand you trying to delay and find a reason not to give me the funds of id taken thousands, but for 122? Give me a break.

I'm still more than disappointed that they can't give me a timescale for the withdrawal, evidently just trying to delay and find a reason for me to not receive the funds.

Where do I go from here?!

Posted on December 15, 2020

Here's the withdrawal evidence still showing as pending in my account.

Posted on December 15, 2020

To confirm funds have now been received after a long and painful email trail. This can now be closed

AskGamblers
Posted on December 15, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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