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Casino Joy - Delayed payment from Casino Joy

RESOLVED
Complaint Info
Disputed casino Casino Joy
Reason Delayed payment
Amount £ 1200
luckytem22 United Kingdom
Posted on April 24, 2020

I signed up on the 21st of January and won £1200 and submitted a withdrawal. I quickly received an email saying my account was locked and somebody would be in touch soon. Then I received a request to take selfies with my ID and the debit card I used on the website. I sent these requested documents at the beginning of March. I didn't receive a reply, but upon checking my emails at the beginning of April I realised I had only sent the selfie photos and not the documents alone. So I sent the other photos as soon as I realised.

5 weeks later I still hadn't heard anything back from them. I went onto live chat and I was told that my case had been escalated. Still no reply, so I emailed their VIP team. I received a reply the next day saying that the relevant team is still reviewing my account.

I didn't know what to do and saw the complaints on here, so I decided I had no other choice and seem to be delaying my payments.

AskGamblers
Posted on May 7, 2020

Dear all,

This complaint has been reopened as per Casino Joy request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

luckytem22 United Kingdom
Posted on May 7, 2020

The casino paid out.

AskGamblers
Posted on May 7, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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