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Casino Joy - Delayed £3,153 withdrawal

RESOLVED
Complaint Info
Disputed casino Casino Joy
Reason Delayed payment
Amount £ 3153
rambojambo100 United Kingdom
Posted on June 9, 2020

Cashed out £3153 from Casino Joy on 29th May < text referring to issue with another operator removed, please submit separate complaint>. All documentation was sent as requested and not had a single response since. I have contact to customer services a number of times that say they have escalated the query but yet again still not a single response! Why is it taking so long? Never have a issue anywhere else but Genesis has gone down hill the last few months!

Any help would be greatly appreciated.

AskGamblers
Posted on June 22, 2020

Dear all,

This complaint has been reopened as per Casino Joy request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on June 22, 2020

Hello RAMBOJAMBO100,

thank you for your patience.

Please note that we checked your account and we can see that your pending withdrawal has been correctly approved the same day you opened the complaint: on the 9th of June 2020.

If you are still having any issues please do not hesitate to contact us, we will be more than happy to assist you.

Regards,
Casino Joy Team

AskGamblers
Posted on June 22, 2020

Dear @rambojambo100,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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