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Casino Joy - Delayed £1,700 Payment

RESOLVED
Complaint Info
Disputed casino Casino Joy
Reason Delayed payment
Amount £ 1700
Alexed2211 United Kingdom
Posted on June 28, 2019

Dear Ask Gambler

I played the slots with Casino Joy and won around £1,700. I went to withdraw my money and was asked for verification documents.

I provided all the documents that was requested: Driving licence, Selfie, Address document, and payment receipt to Casino Joy.

However, I have not received my money nor an update, despite asking on live chat a number of times.

It is frustrating as when I made payment to Casino Joy my money was taken instantly. Casino Joy appear to be dragging their heels with my payment.

Can you please help me Ask Gambler.

Kind Regards.

AskGamblers
Posted on August 26, 2019

This complaint has been reopened as per Casino Joy request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on August 26, 2019

Dear ALEXED2211,
I can see that the extra documentation was requested by the security team which can happen in certain scenarios. I understand it can be frustrating having to wait a little longer - but I am pleased to see that your withdrawal has now been paid.
If you need anything else please feel free to send me a PM anytime!
Thank you

AskGamblers
Posted on August 26, 2019

Dear @Alexed2211,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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