Casino Extreme - Accused of multi-accounting without any proof

Hello sir,
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​Firstly, I would like to wish you a Happy New Year and a lovely Holiday Season.
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I must confirm again that your Welcome Free Bonus winnings had to be removed, due to Multiple Account abuse.

During the verification process of your account, our Fraud and Risk team has irrefutably linked it to several other, already opened, accounts. We are sorry for the inconvenience this must have caused you, but we must honor our own Terms of Service, protecting both our player's funds, as well as our operation from Bonus Abuse.

As per the Terms of Service we've agreed to upon your signup, opening multiple accounts is strictly forbidden:
5.1.b: You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided.
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As for the evidence you've requested, and as we've already explained: please note that we are not able to publicly share any sensitive data. All details of our investigation will be shared with the Regulatory Body, but please understand that we cannot send this information to any publicly visible forum/medium.

@AskGamblers Team, please notify us where we should submit evidence of Multiple Account Abuse related to this complaint.

Thank you for your patience and understanding.

Kind Regards,
Mikey
Casino Management

Send askgamblers proof. I have no hope for this winning right now, i mean you can always forge the proof, make a fake user or something.

Anyone reading this, avoid extreme casino at any cost.

Dear Casino Extreme,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Dear Sir, Dear AskGamblers team,

Please note that evidence of Multiple Account Abuse has been submitted to the instructed e-mail address.

We will await your reply, and submit any further information if needed.

Kind regards,
Mikey
Casino Management

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Casino Extreme management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.