Complaint #3 Play Vivid Casino

Doesn't have the funds to pay 4.7btc

By dulence

10 years ago

Message on forum

I've played at Play Vivid casino and won 4.7btc. After waiting a couple of day for the payout I contacted support and asked them what's causing the delay in payment. The CS quoted technical issues. After two weeks of not receiving a payment I stated that I'll be issuing a complaint about them to which the support agent told me that they do not have the funds to pay me. He also added that he cannot give me any info as to when I'll be paid.

Disputed Casino Play Vivid Casino

Reason Delayed payment

Amount BTC4.7

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

dulence

• 1 reviews

10 years ago

I can confirm I have now been paid in full.

Play Vivid Casino

• Representative

10 years ago

Dear dulence,

Today we will get in touch with you and ask you to make a
request to withdraw , after this will process the funds and issue will be solved.

We apologise for inconvenience.

Management

dulence

• 1 reviews

10 years ago

I've chased them up again today, made them aware of my complaint and asked for an update. I've also inquired if they're able to process my withdrawal using some other payment method. The answer to everything was along the lines of - we'll contact you via email when we have any info.

Play Vivid Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $2,107

Avg. Complaint Duration 8 days

Avg. Response Time 2 days