Complaint #10
Casino Dingo
Withdraw have been ongoing for 12 days
6 years ago
1. Take a bonus
2. Play and win
3. Fulfill the wagering
4. Try to withdraw to Neteller account: date is 7. of February
5. Sent all the documents mentioned in T&C: date is 7. of February
6. Again sent all the documents mentioned in T&C: date is 9. of February
7. Once again sent all the documents mentioned in T&C: date is 10. of February
8. Get verification from the 24/7 chat, that day 9 casino have got all the needed information needed for withdraw: date is 12. of February
9. This point there are several contacts to 24/7 chat to try figure out when the winnings are coming. Customer support confirms that my documents are being verified and my they are working with my withdrawal request: date is 14. of February
10. I get email from "financial department" that my withdrawal request have been processed(it's Sunday): date is 16. of February
11. Read withdrawal T&C once again, and it says that withdraw with takes Neteller: 1 business day, it's Sunday so wait for Tuesday: date is 16. of February
12. It's Tuesday afternoon and I haven't got any money from casino. Go ask again in 24/7 chat is there a problem? There isn't problems and my winnings are ready to be paid. Then customer service person says, that I still have to wait for maximum of few days : date is 18. of February
13. It's now Wednesday 19. of February. It's been 12 days from original date of withdrawal request. It's been over a week from the point casino verified they had all the documents needed for payment. It's been four days from date when my withdraw was accepted. It's third business day after verification of payment, and I'm still waiting.
Long story short: 12 days and counting, no winnings paid to winner and casino doesn't follow it's own T&C:s regarding withdrawal. It really doesn't take more than a moment to transfer money via Neteller.
2. Play and win
3. Fulfill the wagering
4. Try to withdraw to Neteller account: date is 7. of February
5. Sent all the documents mentioned in T&C: date is 7. of February
6. Again sent all the documents mentioned in T&C: date is 9. of February
7. Once again sent all the documents mentioned in T&C: date is 10. of February
8. Get verification from the 24/7 chat, that day 9 casino have got all the needed information needed for withdraw: date is 12. of February
9. This point there are several contacts to 24/7 chat to try figure out when the winnings are coming. Customer support confirms that my documents are being verified and my they are working with my withdrawal request: date is 14. of February
10. I get email from "financial department" that my withdrawal request have been processed(it's Sunday): date is 16. of February
11. Read withdrawal T&C once again, and it says that withdraw with takes Neteller: 1 business day, it's Sunday so wait for Tuesday: date is 16. of February
12. It's Tuesday afternoon and I haven't got any money from casino. Go ask again in 24/7 chat is there a problem? There isn't problems and my winnings are ready to be paid. Then customer service person says, that I still have to wait for maximum of few days : date is 18. of February
13. It's now Wednesday 19. of February. It's been 12 days from original date of withdrawal request. It's been over a week from the point casino verified they had all the documents needed for payment. It's been four days from date when my withdraw was accepted. It's third business day after verification of payment, and I'm still waiting.
Long story short: 12 days and counting, no winnings paid to winner and casino doesn't follow it's own T&C:s regarding withdrawal. It really doesn't take more than a moment to transfer money via Neteller.
I'm just going to say, that Casino Dingo staff is lying. No more using terms as getting false information or anything like that.
1. I don't have an account at https://www.casinodingo.com my username and password ONLY work at https://www.dingo-casino.com/ I have tried to log in casinodingo.com this several times. So why would I check information from page where I don't belong?
2. In https://www.dingo-casino.com/ withdrawal policy page says "You may also send the above documents at any time to support@dingo-casino.com" I did so, and nothing happened. Well something happened. I got several messages that my messages were bounced back.
3. First email I got regarding my withdraw came from email address finance@dingo-casino.com. So please stop lying about what address you used to be in contact to me.
4. If I haven't figured out by myself, that I should be using domain casinodingo.com for sending emails to you, I don't think I would have ever got my money. First I made withdrawal for 1000 euros, but your T&C says it is too much, so I got only 600 euros. As we have seen, your T&C:s are only for customers. They don't anyway bind casino to follow it's own rules.
1. I don't have an account at https://www.casinodingo.com my username and password ONLY work at https://www.dingo-casino.com/ I have tried to log in casinodingo.com this several times. So why would I check information from page where I don't belong?
2. In https://www.dingo-casino.com/ withdrawal policy page says "You may also send the above documents at any time to support@dingo-casino.com" I did so, and nothing happened. Well something happened. I got several messages that my messages were bounced back.
3. First email I got regarding my withdraw came from email address finance@dingo-casino.com. So please stop lying about what address you used to be in contact to me.
4. If I haven't figured out by myself, that I should be using domain casinodingo.com for sending emails to you, I don't think I would have ever got my money. First I made withdrawal for 1000 euros, but your T&C says it is too much, so I got only 600 euros. As we have seen, your T&C:s are only for customers. They don't anyway bind casino to follow it's own rules.
Casino Dingo Complaint Stats
Resolved
4 / 4
Avg. Amount
$2,062
Avg. Complaint Duration
7 days
Avg. Response Time
1 day
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