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BetChain Casino - Delaying 5 btc payment

RESOLVED
Complaint Info
Disputed casino BetChain Casino
Reason Delayed payment
Posted on May 22, 2017

I've been waiting on my 5 btc slot win to be paid out for 20 days now. Support claims that is because they didn't receive clearance from the management and they were unable to give me a time frame regarding my payout. I contacted support several times. I still haven't been paid. I don't know why the management has been holding on to the payout. I haven't received any additional info. I've been a member for over a year and had multiple deposits and payouts come through without any problems.

Posted on May 22, 2017

HI Dusan,

We apologize for the delay in processing your withdrawal. We have sent documentation to Askgamblers about your account and are awaiting their response.

Posted on May 25, 2017

Hi Dusan,

Thanks for your patience.

Our support team sent documentation to Askgamblers.com that the Terms and Conditions were breached on your account. Specifically, not making a deposit without a bonus and a high bonus ratio of over 50%.

Best,
Brian

AskGamblers
Posted on May 25, 2017

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of BetChain Casino where it is clearly displayed that player's bonus ratio is more then 50% and all deposits was linked with bonus promotions without free cash deposits. The player by this act breached BetChain Casino term #3.2:

"...Abusing of the promotion means:
- Making max allowed bets on high variance games in order to increase balance
- Decreasing stake after big hit and switching to low variance game
- Making deposits with only bonus promotions without free cash deposits
- Customer bonus ratio (deposits : bonuses) is more than 50%."

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for BetChain Casino.

While AskGamblers Complaints Team is adamant in its position that rules are set for a good reason and must be followed, considering the number of complaints cases referring to the aforementioned terms we received recently as well as the fact that their current wording leaves too much room for different interpretations, we strongly encourage BetChain Casino management to consider possible amendments of the discussed bonus rules towards more clarity and the avoidance of similar misunderstandings in the future.

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