Ag Awards

Casino Cruise - Stalling my payment

Posted on December 16, 2015

I won £1000 on 10/12/15 since them my withdrawal has been pending. On the 12/12/15 I provided all documents needed to verify my account, including passport, card I payed with and proof of address. This has all been accepted. They told me my withdrawal would be processed within 48 hours. Today 3 days later still says pending, I have contacted them today and been told it will take longer to process. I don't understand why this is taking so long to go through. Can someone please help. Regards lisa

Posted on December 16, 2015

We have been informed by the casino management that your payment was successfully processed. Please confirm.
Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

Posted on December 19, 2015

Based on evidence provided by casino management, we can concur that player's winnings were successfully processed. We consider this complaint resolved and officially closed.

Casino Cruise Complaints

  • 71 of 78 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 5,079 USD avg amount

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