I have just read this e- mail and to say I'm very upset is an understatement!. You say I can't withdraw my funds because I broke terms and conditions by apparently opening multiple accounts from my address, which I would like to point out I know nothing about, yet u deposit £30 back into my account even though I cant withdraw?.
U would known from the start about these accounts but failed to mention or ban me even after talking to ur staff on numerous occasions.
I first tried to withdraw funds and got told I actually had to deposit £30 of my own money into the account to withdrew which I then did. Tryed to withdrew again and was told I had to bet 60x my bonus which I then did also. Again tryed to withdraw and was told roulette didn't count. So played slots and had a balance of £900 finally tryed to withdraw and it allowed it and said wud be in my bank within 24-48 hours. I then had calls from you saying I needed to send u id for proof of who I am which I did 4 times as they kept saying they didn't recieve it. At this point still no mention about multiple accounts in my name. Finally I phoned again as still to this day no confirmation as to receiving my id, and this is when i was told u won't pay out because I broke terms and conditions. I'm absolutely discusted with the way I've been treated feel like I've been scammed.
I won this money fairly and Expected to be payed just as u do.