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Karamba Casino - Cashout cancelled due to bonus abuse??

RESOLVED
Complaint Info
Disputed casino Karamba Casino
Reason Refund declined
Amount £ 705
starbar1971 United Kingdom Message
Posted on September 26, 2014

deposited total of £705 on this site and with a bonus I tried to cashout £1500 after apparently meeting the wagering requirements only to find out 4 days later it had been returned to my account. Emailed asking for a phone call and no response so went on to chat. Operator said I breached terms of bonus(No bets over £7 or 20% of bonus) so they will not pay out! I played for hours and hours on this site and am disgusted at what has happened. They even said that if I played the 1500 now and won a million I still would not be entitled to it. So if I won the jackpot nobody else could win it as they would keep it for themselves. Then said they are taking the 1500 off my account anyway. What a way to treat a customer. I didn't even receive an email to let me know this had happened! They should return all my deposits and close my account. I have requested that the least they could do is give me new wagering requirements on the 1500 and I have to wait 72 hours for a response. I have the full transcript of the conversation. Unreasonable and basically feel I have been robbed. I spent money based on the fact that I was waiting for this cashout of 1500.
P.S. My total cashouts at one point were £2800 before I reversed some to try and win more.

Posted on September 21, 2014

Dear Starbar1971
Your case has been sent for review by management. Our Support Manager will contact you shortly on the matter.
Best Regards
Karamba

starbar1971 United Kingdom Message
Posted on September 22, 2014

I received an email and phone call today confirming I am allowed to cashout. Thanks Karamba for sorting this out in an efficient manner.

AskGamblers
Posted on September 25, 2014

Dear @starbar1971,
Is this issue resolved, can we close this complaint? Thank you.

AskGamblers
Posted on September 26, 2014

Dear @starbar1971,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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