Ag Awards

Grand Parker Casino - Declined withdrawal request

Complaint Info
Disputed casino Grand Parker Casino
Reason Declined payment
Amount $ 2400
firebadge567 United States Message
Posted on October 8, 2014

I used a $65 bonus and turned it into over $8000 of which I gambled on for weeks going from $8k to $2k and back up to $8k and so on for weeks, I stopped at $2400 and was going to withdraw. I was met with a constant run around trying to get the money and now it has been taken back by them, stating it was due to the bonus. I have more than met their betting requirements for the bonus and even earned over 12000 comp points in the process, Play at your own risk!
My screenshot won't upload showing the "Manager Withdrawal Request" which took place today taking the $2400

Posted on October 10, 2014

Hello firebadge567,
Please note: we sent you an e-mail with detailed explanation of this issue.
In case you have any questions, just let us know.
Thank you and best regards,
Grand Parker Casino

firebadge567 United States Message
Posted on October 12, 2014

Did not receive an email response only response was the one given by the live chat person who stated the above. This is in no way resolved in my mind. The money I won was taken back so ad to not have to pay out it is a some as that. By looking at the other reviews of this so called casino it is clear that this is their track record for payments. With the other many options out there for play I would suggest to all that they keep looking and pass this one by.

Posted on October 13, 2014

Hello firebadge567,
We’ve just resent you the e-mail. Please confirm that you received it.
Also we can post the content of this e-mail on forum, if you wish.
Thank you and best regards,
Grand Parker Casino

Posted on October 17, 2014

Dear @firebadge567,
Did you received an email from the casino? Is this issue resolved? Thank you.

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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