Ag Awards

Star Games Casino - Can't withdraw my winnings

Complaint Info
Disputed casino Star Games Casino
Reason Delayed payment
Posted on May 10, 2014

I won an amount of money that I really want to cash out . I tried phoning but they cant help me, when I send them an email to the support team, they send me an automatic email response. I cant find south africa on the list when I want to withdraw the money so I cant make a bank transfer can anybody tell me what is going on with your system I want my cash

Posted on July 20, 2017

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on July 22, 2017

Hi hshredee,

We would love to be able to resolve this old complaint as we have noticed it was never responded to.

After checking your user account, we can see that you spoke to someone over the phone on two occasions who have provided you with information on how to create a payout and what payment methods you could use. We can see that although we tried helping you to make your payout, you never actually requested a payout in the end. You stayed and played your funds in the casino.

Evidence of this has been provided to AskGamblers and we would consider this case closed.

Kind regards,
StarGames Support Team

Posted on July 25, 2017

Dear @hshredee,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

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