Ag Awards

Play Million Casino - Cancelled my withdrawal and took all my winnings from my account

Complaint Info
Disputed casino Play Million Casino
Reason Declined payment
Amount R 2100
Posted on December 15, 2014

I Made my first deposit at play million and recieved the 160 free spins that they offer for new players, after winning on the free spins on the 8th of November on dragon's inferno I had just over R40 I continued playing other slots and won a couple of bonuses and my balance went to just over R2200 I then later made a withdrawl for R2100. The next day they sent me a email to send copy's of my ID, back and front of my credit card and a statement and my bank details so that they could do the withdrawl. The next day just before I was going to send all the information and documents I got another email saying my withdrawl was cancelled and all my funds where removed from my account and they said I had breached the terms and conditions. I contacted online support and they weren't very helpful, they said I won money from free spins that they give to first time depositors so I can't withdraw it. So whats the point of giving 160 free spins on your first deposit if you can't withdrawl any of the winnings.

Posted on December 15, 2014

Dear @SOLO,
Any update considering your complaint? Thank you.

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