You are about to go to the simplified Italian version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
You are about to go to the simplified German version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?

10Bet Casino - Can't withdraw + Limited account

REJECTED
Leto Latvia
posted on January 31, 2015.

I have sent all the necessary documents to verify my account, however it is still limited and I cannot withdraw my money, which is 60 EUR listed as "withdrawable funds". The costumer support is not very informative and it has already become slightly annoying. In the last e-mail, after rejecting allowing me to withdraw my funds, they said: "Documents required: Utility bill". Nevertheless this document had been attached to the e-mail containing other documents sent for the account verification. Although the utility bill is on my family's member name, I have specified that and asked if it is the issue that bothers them or is it something else. This is important for me to know, otherwise I have to get another document from a bank proving my address together with the latest transactions: resulting in extra fee and time-consumption. What is the point for me to do that if they reject my request once again for some other reason?

The bottom line is: disability to withdraw my funds + disability to let me understand what exactly is wrong with my document and what should I do next.

posted on February 3, 2015.

Hello,

please supply your username.

Michelle

Leto Latvia
posted on February 3, 2015.

The nickname is Sabine Vor; today you have finally confirmed all the documents and told me | am able to withdraw.

However when I go to my account it is said that the account is limited and when I press "withdraw" the empty window appears and I can't proceed any further.

posted on February 3, 2015.

Hi Sabine,

I cannot help you without knowing your username which is your log-in for the site. It cannot be Sabine Vor.

Leto Latvia
posted on February 3, 2015.

I use my email in order to log in, which is sabina­vor­osh­ilo­[email protected]­gma­il.com

posted on February 3, 2015.

There is no such email in our system.

AskGamblers
posted on February 7, 2015.

@Leto,
Are you sure that you made a correct complaint? Casino doesn't have any record regarding your account.

AskGamblers
posted on February 11, 2015.

@Leto,
As we can see you make another complaint for Bets10 casino, did you make a mistake and file a complaint against 10Bet Casino?

AskGamblers
posted on February 11, 2015.

Player made a mistake, this player have an issue with Bet10 Casino, not with 10Bet casino.