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Vegas Strip Casino - Been unjustly accused in bonus terms violation

RESOLVED
Complaint Info
Disputed casino Vegas Strip Casino
Reason Bonus terms violation
Amount $ 100
Posted on April 18, 2016

I have won a bonus from Vegas Strip casino, respectfully I have waited since March 7th, 2016 when I submitted my documentation; the documentation was accepted March 23rd, 2016. I have not received a confirmation for my withdrawal since then, it should only take 10 days according to the casino to apply a non-pending status according to the live-chat team. Today 4/16/16 I have taken note that when I spoke to the live chat service they have told me I owned multiple accounts at their casino -or- took multiple free chips/offers and they would not pay! This is not true, and I am rightfully offended that they would say so. The disputed amount is $100. It seems like this casino may be running out of excuses and out of time to pay such a small amount, I may try to avoid depositing here.

AskGamblers
Posted on April 21, 2016

Dear @derek506,

Any update regarding your complaint? Thank you.

Posted on April 22, 2016

Dear @AskGamblers
On 4/18/16 Vegas Strip Casino approved my check withdrawal.
I consider this case closed.

Posted on April 22, 2016

Hi derek506--

Just to add into this, I received your tracking information late in the day, yesterday (Thursday). I can see the payment is set to be delivered by 10:30 this morning. ;-)

I wish you all the best,

Tawni

AskGamblers
Posted on April 22, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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