We would like to inform you that we have reviewed on the specific game session you have reported to us where you have been disconnected from our game servers. We apologize for any inconvenience caused.
Based on our conversations we have, our Technical team found a pending game where you can resume and continue playing. Our games have a unique feature which is activated when a customer experience a disconnection from our game server, this feature allows to create an instance of the game where the customer can easily get back and return to the previous game where he/she left off.
We have suggested different troubleshooting steps to further help you resume the game however you were still not able to complete the game session and we have recommended to reverse the game so that any bets you have placed will be returned to you and you will be able to start fresh and still play the game.
We certainly understand your situation here and offered you a £30 free bonus as a goodwill gesture so you can still have a chance to try your luck and hopefully win in our casino. After several exchanges of email correspondences, you have agreed to accept the bonus. We have issued you the said bonus which you can use right away.
We hope to see you soon playing and having good time at Winner Casino!