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BetChain Casino - Bitcoin withdrawal not completed after hours and multiple emails

RESOLVED
dhirsh124 United States
Posted on June 7, 2016.

I found betchain online today. I liked the number of card games and thought I would give it a shot. I declined the bonuses and deposited 3 times today. On the third deposit, I won 0.137 on let it ride. Requested a cashout and found out they have to approve this. No where on website did it say this. I play at other Bitcoin websites and the withdrawal is instant back to my circle wallet.

I uploaded the documents they ask for and waited over two hours. Sent another email to support, nothing. No reply to 3rd email and 4th after 5 hours.

Finally I just said screw it, I'll lose it all since I think I was scammed anyway. Ended up winning and my total came too .31000000.

So I said I will give it one more try. I even emailed URGENT on the last one to support and absolutely no reply. It's now after 9pm eastern after starting this around one, not one reply. I can not stand this.

Posted on June 7, 2016.

Hi,
Congratulations on your win here at BetChain.
Your account shows your withdrawal of 0.31005543 BTC was processed within approximately 6 hours on June 05. We apologize for the delay.
Congratulations, again on your great win!

dhirsh124 United States
Posted on June 7, 2016.

Yes, I finally was paid and they responded to my emails days later. Terrible support. I won't be depositing again.

Posted on June 7, 2016.

Hi,
Your email requesting we process your withdrawal was time stamped on Saturday at 23:46 UTC, approximately 11 hours after your 1st deposit. We replied on Sunday at 10:38 UTC that your withdrawal had been processed at 07:11 UTC. We generally respond to players within an hour, but we were experiencing a high volume of traffic Saturday night. I sincerely apologize for the delay.

AskGamblers
Posted on June 8, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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