I deposited with neosurf $25.00 says pending casino keeps telling me to wait longer it's been 3 days it states on their site it's instant deposit method. They told me their financial department would email me they haven't and then they tell me I made a mistake with depositing the funds. In history on casino site it shows as pending through my neosurf voucher history it shows funds have been deposited.
Hello, KRYSTIBOS89,
After a thorough check and communication with Neosurf representatives we have found out that one of your deposits was sent to another casino, and it is not Bitcoincasino.io, unfortunately. However, the transaction was successful, and the deposit in question arrived at that other casino.
As for the other payment, it is still being processed on the side of Neosurf, and we will inform you if the status of the transaction changes.
Please, accept our apologies!
That deffinately doesnt make sense I went through your site and deposited it says pending for both transactions to your casino so id like to also know when I'll get my money back and what casino your making up got this payment
Screen shot shows it's your casino
Screen shot still is your site
Dear KRYSTIBOS89,
According to the reply from Neosurf, the first payment of yours was really sent to another casino, and not to Bitcoincasino.io.
As for the other payment, we are still waiting for the reply from Neosurf, and we will let you know immediately.
Sorry again for the inconveniences!
This is ridiculous
Dear KRYSTIBOS89,
Has the issue related to your payment been resolved? As we can see, there were funds which arrived at your account balance.
Yes all is resolved thank you very much.
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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