Withdrawal refused with no evidence to support their reason
I discovered bitcoin casino on the 99bitcoins website, I went to the bitcoin casino site and register an account. I made a deposit and was given a bonus, it was the welcome bonus, this is a three part bonus with bonuses to be given with the first, second and third deposits. my first deposit was a loss so i decided to make one more deposit and give it a good try before giving up, i was given a bonus on my second deposit , it was the second part of the welcome bonus, i got lucky and decided to cashout, i continued to play in order to reach the playthrough requirements, after managing to make it through the play through requirements i made the request for withdrawal, the next day i received an email telling me that they confiscated my money because i opened multiple accounts and received duplicate bonuses, i contacted them via their support staff and was told the same thing that i violated their terms and conditions, i explained that i had never even heard of their website before the previous day when i opened my one and only account, that there was no one else in my home that would or could open an account, i explained that my wife does not gamble and my children are far to young to use any type of device capable of opening an account in fact they cant even read or count above 7 yet, they are small children. after that they answered every question with "read the terms and conditions" i replied that i had read the terms and conditions and that nowhere in it did it say that they would steal my money and that i had to accept it, i have not violated any of their rules. i have requested proof of their allegations or even evidence of such misbehavior , they refuse to produce anything , most recently i made another request for information and was told "we can not give you information about another account" to this i say , if as they say i open multiple accounts and received duplicate bonuses then they would have no problem giving me information about an account that they claim is mine. i believe their refusal is evidence that they committed fraud , someone pocketed my money and made up this reason to cover their wrong doing. i have contacted 99bitcoins and made a complaint with them regarding their endorsement policy, 99bitcoins was quick to react and has given my situation much attention, they are also very interested in the final outcome of this problem and have asked me to keep them informed. they are now investigating bitcoin casino and are prepared to begin a campaign to make the public aware of the unscrupulous activities of this casino in hopes that they do not continue to hurt unsuspecting players, i opened my account and deposited in good faith, they have violated that faith with what can only be fraud on their behalf. my withdrawal was to be 0.070 bitcoin which isn't a huge amount of money approximately $500 , however that is a considerable amount to me and my family, any help would be greatly appreciated, either in recovering my money or in letting people know about the misdealings of this casino, thank you for your time.
p.s. i have some screenshots that show my one account and the deposits i have made along with the withdrawal that they confiscated, i do not know where to attach them however, so i invite you to contact me if you would like these items , i would be more than happy to provide them.
Rejected
