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Bitcoin Casino - Blackjack glitched on their end and they wont refund me my losses

REJECTED

Complaint Info

Disputed casino

Bitcoin Casino
Jdon6789 Illinois
Posted on January 13, 2020

At 4:46 central time this morning I was playing multihand blackjack pro at bitcoincasino.us and while betting .005 ETH on three hands I hit on my first hand (which was two 3's) and I received a 10. Now with that only being 16 the game called it a bust. and while hitting the next hand the screen blacked out so you couldnt see the cards and it said i busted. I have no clue if i busted but know they just called a 16 a bust so. I screenshotted it from there went to the live help informed them and they said to watch for an email from their manager. I just got off work an hour ago checked my email and have received no email. I went to their live and asked what was going on and I asked for their full system report during that game. They told me they couldn't do anything for me and to wait for the manager. They glitched on their end and used it in their favor and now I am out of money and they will not give me the reports. That is unfair probability and a violation of my rights.

Posted on January 13, 2020

Dear JDON6789,
We think, there is a mistake: we do not have players with the email you specified, and also, as we can see, you are talking about Bitcoincasino.us casino. Ours is Bitcoincasino.io, which is a completely different one.

AskGamblers
Posted on May 27, 2022

Dear @Jdon6789,

Unfortunately due to the fact that you are referring to the wrong casino brand which is not even presented at AskGamblers, AskGamblers Complaints Team has no other choice but to Reject this complaint. We would like to use this occasion and suggest to you to seek further assistance on the matter from the relevant regulatory body instead.

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