Bitcoin Casino - Blackjack glitched on their end and they wont refund me my losses

At 4:46 central time this morning I was playing multihand blackjack pro at bitcoincasino.us and while betting .005 ETH on three hands I hit on my first hand (which was two 3's) and I received a 10. Now with that only being 16 the game called it a bust. and while hitting the next hand the screen blacked out so you couldnt see the cards and it said i busted. I have no clue if i busted but know they just called a 16 a bust so. I screenshotted it from there went to the live help informed them and they said to watch for an email from their manager. I just got off work an hour ago checked my email and have received no email. I went to their live and asked what was going on and I asked for their full system report during that game. They told me they couldn't do anything for me and to wait for the manager. They glitched on their end and used it in their favor and now I am out of money and they will not give me the reports. That is unfair probability and a violation of my rights.