I deposited 20 cad and won so i withdrew 100 cad with no problem. I continued to play and won again and withdrew 100 cad. Again i continued to play and then won again and requested 100 cad. This was rejected so i went on chat and was told to request it again as the merchant had insufficient funds in the IDS account. I requested 100 cad again and it was again rejected. I was assured it would not be rejected a third time so i requested 110 cad. It is still pending after 26 hours. I then continued to play with my balance and won again and requested 100 cad. This is still pending also after 25 hours.
This casino usually pays out to my ewallet within 1 hour and it has now been over a day and the chat just keeps saying wait until management approves my withdrawals. I am fully verified and have not used a bonus so i am not sure why this is taking so long.
Complaint Info
Hi, BRENDAANN,
Could you please private message us with your email so that we could see your account?
Thank you in advance!
I have already let Askgamblers know through email that I finally received my funds after going on chat repeatedly for 3 days asking what the delay was in my withdrawals. The last time my withdrawals were still pending and after waiting for a chat rep to get back to me she came back and said i can see your withdrawals are already approved. They were not at the beginning of the chat. I continued to talk to her and ask why then it had not reached my e wallet which is usually instant. She responded that it could take 5 banking days, which is never true of my e wallet, but is of bank transfers. Any way after a day it finally showed up in my e wallet. Although this is resolved, I am still uneasy about the lack of honesty from the casino on why the withdrawals were so delayed.
you can now close this complaint as resolved.
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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