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Euro Play Casino - Big win and Europlay casino wont pay out, even after meeting there wager requirement

Complaint Info
Disputed casino Euro Play Casino
Reason Declined payment
Posted on July 10, 2014

I have been with the casino for a month and deposited around 10 times and won twice before.

On this occasion I Deposited £100 and and got a 360% bonus which took me up to £460 to play with that had to be wager 29x (around £14,000) I had 2 very big wins, and ended up completing the wager amount and withdrawing £5000.

I was over the moon as actually had won a quite large amount as for once.

Then when I log into Europlay next I get contacted via Chat saying that I need to cancel (reverse ) the £5000 winnings and withdraw £1000 and that the other £4000 I had won will be dead balance and that it will be removed after 2 hours???????

How does this work I ask? . . . and then I'm told that apparently even if you make it past the ridiculous wager amount of £14,000 that I can only win 10x my deposit because of the bonus. This is an absolute joke as I said I could withdraw the £5000 as met the requirements.

With Gambling you win some and you lose some, mainly lose as its always in the casinos favour. This time the casino lost . . . but refuse to pay out!!! its a disgrace.

I have screen shots of the withdrawls with dates and also the chats with the online agents who offer you these bonuses via chat and then add the bonus once you have deposited.

These bonuses just appear saying you have received £360 after you have made your deposit of £100 like I did. I did not say do you accept any term or conditions. It just appears in your account. There isn't a 'YES' or 'NO' to accept, it given by the online chat guy once he has seen you have deposited. He mentions there is a 29x wager but doesn't mention the 10x limit on your deposit amount also.

Posted on September 9, 2013

We paid you 2 days before. Please mark this issue resolved !!

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