I can see that your withdrawal has been reversed by your bank. We received information that the reversal was done due to the bank’s policy. The funds were added to your player’s account today.
As a quick solution our payments department suggested for you to use an alternative withdrawal method as Skrill or Neteller. To do this safely, we’d like to ask you to provide us with a screenshot of your e-wallet account showing your details and the ID of the account. Please make sure that the logo of the chosen e-wallet is also visible.
It seems that you already requested a withdrawal to your Skrill account. We’ll make sure to process it as soon as we’ve received adequate documentation. Also, after successfully verifying your Skrill account, we won’t ask you to send the same screenshot again in the future. Once the withdrawal is processed by us, you will receive your funds immediately.
Please let us know if we may help you with anything else.