Complaint #8
Betsamigo Casino
Withdrawal issues and excessive KYC requests at BetsAmigo
3 years ago
Dear BetsAmigo
I am writing to express my frustration with the withdrawal process on my account. On March 18, 2023, I deposited €100 and received a 100% sports bonus. I then wagered this amount and was able to achieve good results, leaving me with a balance of €700-€800 in my game account.
On March 28, 2023, I submitted KYC verification documents for the first time. While everything was accepted except for proof of address, I encountered some difficulties in proving my address. I tried using official certificates from the bank and official letters, but they were not deemed valid. As a result, I had to order a paid address certificate from the population data register. I was hoping to receive my winnings from BetsAmigo soon, but unfortunately, the process took longer than expected.
Finally, on April 13, 2023, I received an email confirming that my KYC documents had been checked and approved. I then attempted to withdraw my winnings but was informed that the withdrawal failed and that the money had been returned to my game account. I was also asked to provide further certificates, but the email stated that no additional certificates would be requested after these.
I promptly provided the requested documents, including a photograph of myself holding the proof of ID document I had used for verification. I received an email confirming that the documents had been approved, which led me to believe that the withdrawal process was finally complete.
However, when I attempted to withdraw my winnings again, I received another email stating that the withdrawal had been cancelled and that I needed to send my ID document again. At this point, I began to doubt whether I would ever receive my money. I have submitted numerous documents for KYC verification that have been accepted, yet I am still unable to withdraw my winnings.
Upon researching online, I discovered that other customers have experienced similar problems with BetsAmigo's withdrawal process. I hope that by filing this complaint, I will finally receive my winnings. I have all the emails and certificates of the documents I submitted, which I am happy to provide if necessary.
I submit this complaint to AskGamblers for assistance. I hope that with their help, we can resolve this issue and I can receive my winnings in a timely manner.
Thank you for your attention to this matter. I look forward to your prompt resolution of this issue.
I am writing to express my frustration with the withdrawal process on my account. On March 18, 2023, I deposited €100 and received a 100% sports bonus. I then wagered this amount and was able to achieve good results, leaving me with a balance of €700-€800 in my game account.
On March 28, 2023, I submitted KYC verification documents for the first time. While everything was accepted except for proof of address, I encountered some difficulties in proving my address. I tried using official certificates from the bank and official letters, but they were not deemed valid. As a result, I had to order a paid address certificate from the population data register. I was hoping to receive my winnings from BetsAmigo soon, but unfortunately, the process took longer than expected.
Finally, on April 13, 2023, I received an email confirming that my KYC documents had been checked and approved. I then attempted to withdraw my winnings but was informed that the withdrawal failed and that the money had been returned to my game account. I was also asked to provide further certificates, but the email stated that no additional certificates would be requested after these.
I promptly provided the requested documents, including a photograph of myself holding the proof of ID document I had used for verification. I received an email confirming that the documents had been approved, which led me to believe that the withdrawal process was finally complete.
However, when I attempted to withdraw my winnings again, I received another email stating that the withdrawal had been cancelled and that I needed to send my ID document again. At this point, I began to doubt whether I would ever receive my money. I have submitted numerous documents for KYC verification that have been accepted, yet I am still unable to withdraw my winnings.
Upon researching online, I discovered that other customers have experienced similar problems with BetsAmigo's withdrawal process. I hope that by filing this complaint, I will finally receive my winnings. I have all the emails and certificates of the documents I submitted, which I am happy to provide if necessary.
I submit this complaint to AskGamblers for assistance. I hope that with their help, we can resolve this issue and I can receive my winnings in a timely manner.
Thank you for your attention to this matter. I look forward to your prompt resolution of this issue.
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