Complaint #8
Betsamigo Casino
Withdrawal issues and excessive KYC requests at BetsAmigo
3 years ago
Dear BetsAmigo
I am writing to express my frustration with the withdrawal process on my account. On March 18, 2023, I deposited €100 and received a 100% sports bonus. I then wagered this amount and was able to achieve good results, leaving me with a balance of €700-€800 in my game account.
On March 28, 2023, I submitted KYC verification documents for the first time. While everything was accepted except for proof of address, I encountered some difficulties in proving my address. I tried using official certificates from the bank and official letters, but they were not deemed valid. As a result, I had to order a paid address certificate from the population data register. I was hoping to receive my winnings from BetsAmigo soon, but unfortunately, the process took longer than expected.
Finally, on April 13, 2023, I received an email confirming that my KYC documents had been checked and approved. I then attempted to withdraw my winnings but was informed that the withdrawal failed and that the money had been returned to my game account. I was also asked to provide further certificates, but the email stated that no additional certificates would be requested after these.
I promptly provided the requested documents, including a photograph of myself holding the proof of ID document I had used for verification. I received an email confirming that the documents had been approved, which led me to believe that the withdrawal process was finally complete.
However, when I attempted to withdraw my winnings again, I received another email stating that the withdrawal had been cancelled and that I needed to send my ID document again. At this point, I began to doubt whether I would ever receive my money. I have submitted numerous documents for KYC verification that have been accepted, yet I am still unable to withdraw my winnings.
Upon researching online, I discovered that other customers have experienced similar problems with BetsAmigo's withdrawal process. I hope that by filing this complaint, I will finally receive my winnings. I have all the emails and certificates of the documents I submitted, which I am happy to provide if necessary.
I submit this complaint to AskGamblers for assistance. I hope that with their help, we can resolve this issue and I can receive my winnings in a timely manner.
Thank you for your attention to this matter. I look forward to your prompt resolution of this issue.
I am writing to express my frustration with the withdrawal process on my account. On March 18, 2023, I deposited €100 and received a 100% sports bonus. I then wagered this amount and was able to achieve good results, leaving me with a balance of €700-€800 in my game account.
On March 28, 2023, I submitted KYC verification documents for the first time. While everything was accepted except for proof of address, I encountered some difficulties in proving my address. I tried using official certificates from the bank and official letters, but they were not deemed valid. As a result, I had to order a paid address certificate from the population data register. I was hoping to receive my winnings from BetsAmigo soon, but unfortunately, the process took longer than expected.
Finally, on April 13, 2023, I received an email confirming that my KYC documents had been checked and approved. I then attempted to withdraw my winnings but was informed that the withdrawal failed and that the money had been returned to my game account. I was also asked to provide further certificates, but the email stated that no additional certificates would be requested after these.
I promptly provided the requested documents, including a photograph of myself holding the proof of ID document I had used for verification. I received an email confirming that the documents had been approved, which led me to believe that the withdrawal process was finally complete.
However, when I attempted to withdraw my winnings again, I received another email stating that the withdrawal had been cancelled and that I needed to send my ID document again. At this point, I began to doubt whether I would ever receive my money. I have submitted numerous documents for KYC verification that have been accepted, yet I am still unable to withdraw my winnings.
Upon researching online, I discovered that other customers have experienced similar problems with BetsAmigo's withdrawal process. I hope that by filing this complaint, I will finally receive my winnings. I have all the emails and certificates of the documents I submitted, which I am happy to provide if necessary.
I submit this complaint to AskGamblers for assistance. I hope that with their help, we can resolve this issue and I can receive my winnings in a timely manner.
Thank you for your attention to this matter. I look forward to your prompt resolution of this issue.
Betsamigo Casino Complaint Stats
Resolved
19 / 19
Avg. Amount
$857
Avg. Complaint Duration
8 days
Avg. Response Time
2 days
Betsamigo Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 16 out of 16 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
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