Complaint #45 Betsamigo Casino

Withdrawal process is denied

By MARCO TULIO S.

2 years ago

I am having problems in withdrawal my money.

12 days already and they cancelled my withdrawal. I won some bets and they remove my bonus and now I can even withdrawal my real money.

My account is already verified. I didn't do anything wrong, the only thing was that I won some bets.

I have already the kyc verified, use my own bank account the deposit and withdrawal. I did already several deposits and some withdrawals.

I was using this account for at least more than 4 months without any problem. Why they don't let me withdraw the money that I deposit? There is no bonus in that money. They removed the bonus without my permission.

Disputed Casino Betsamigo Casino

Reason Delayed payment

Amount R$1000

Discussion

Betsamigo Casino

• Representative

2 years ago

Dear all,

We apologize for the previous miscommunication. There has been no reinstatement of winnings.

With no pending withdrawal requests outstanding, we consider the complaint status eligible to be resolved.

Sincerely,

The Betsamigo Team

marco198121

• Brazil

2 years ago

I haven't seen any gains being reinstated in my account so far, but that's okay. I had even given up fighting for my rights against this company. I just wanted the money that I actually deposited, and they, with a confusing system and terrible chat agents, were never able to properly explain what had actually happened and where I should withdraw my money. On my own, I discovered that I was supposed to withdraw via an e-wallet called pay4fun, as I made a deposit once there, and the majority of deposits were made through a bank account and even so, their system did not accept withdrawals via account. banking. Now, regarding the bonus earnings that were suddenly taken from my account of 905.51 BRL on Nov 13th. 2023, to this day they have never been returned as the person responsible for bestamigo.com claims they were. Also take advantage of the fact that this weekend more bonus winnings were taken from my account, even though I had completed the rollover of the promotion correctly. R$200.84 was wrongly taken from my account this week. I took a print screen of my balance history on this website and a copy of their email from last year admitting that they took that amount of 905.51 BRL from my account, also showing that it is a lie that they returned this money to my account.

Betsamigo Casino

• Representative

2 years ago

Dear all,

Upon careful examination, it has been determined that an error occurred, potentially leading to misinformation for the player. Consequently, we have reinstated the winnings that were previously deducted from the player's account.

Sincerely,

The Betsamigo Team

AskGamblers

• Support Team

2 years ago

Dear @marco198121,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betsamigo Casino Complaint Stats

Resolved 19 / 19

Avg. Amount $857

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Betsamigo Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 16 out of 16 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Betsamigo Casino Complaints

See all complaints for this casino

1640 euro deducted

Hello,
Betsamigo delete my bonus money after I finished the Bonus because they think that I have abuse it. I know the guidlines from the bonus. But this directive is said to have been violated. It's purely a guess. Betsamigo only suspects that I have abused bonuses. You said no real evidence. Just because I got the bonus doesn't mean it's abuse. It wasn't my goal to take advantage of the bonus either. The guidelines can be found in the appendix. That seems like fraud to me. I hope we can find a solution for this problem.

Resolved

There is no reason to keep my money

Hi, I have 605,30 euros in Betsamigo Casino. I have requested a withdrawal 250 euros. Their chat says that they process withdraw in 48 hours but nothing have happened in that time. The chat says " Withdrawal requests get processed within 48hours". I am still waiting my money. I have also send email for withdrawal but it is not answered.

I have done everything right, KYC etc. There is no reason to keep my money.

Resolved

€250

Delaying Withdrawal Process - 500 EUR

I created a Betsamigo account a few weeks ago using their welcome sports bonus (Deposit €10 or more and become the ultimate bettor with a 100% Welcome Sports Reload up to the value of €100). Over the following days i bet a fair bet, fulfilling the bonuses wagering requirements. I had read good reviews about Betsamigo so i felt quite safe, however to ensure it operates ethically i wanted to test their withdrawal system, as I have read reviews for other casinos and saw this is often where online casinos become problematic.

Before attempting to withdraw I saw I have to verify the account, as such i submitted a proof of address using the national address registry, bank account statement and an image of my card used to deposit. After accepting my proof of address and denying my bank statement and image of debit card they requested a copy of my passport, which i quickly sent in. One day later i was told my accounts KYC was complete and that my account was verified. At this point i assumed the withdrawal process should be quick, this was on the 19th of February. As such i attempted a 500 euro withdrawal (just under half my account balance), they however quicly cancelled this pending withdrawal and requested more documents, they asked for an official bank statement, so i once again quickly submitted one but they declined it as my bank statement doesn't show my IBAN on it. So i contacted my bank to find a proof of account document which shows the requested details, submitted it, and it was accepted. At this point I assumed since thats all they asked for that I could now withdraw, however it was once again not the case. Since then in all seperate emails one by one after i submit each they have requested a photo of me with my passport, and a proof of me owning my phone number in the form of a mobile provider statement. Once i submitted all this i was told it was all complete.

Finally i once again attempted to withdraw on the 24th of February, yet have received no updates on it. According to the Betsamigo chat bot it says withdrawals are to be processed within 48 hours, however this clearly is not the case. I decided to contact a live support agent today and was informed that my withdrawal was having to undergo further verification.

I for one have found this proccess to be unnaceptable as it has been made abundantly clear that the Betsamigo team will do anything possible to delay the withdrawal process in hopes of you gambling away all the money rather than withdrawing it.

Resolved

Not paying my 800 Euros

My withdrawal has been going on since the 31st January, 800 euro no bonus taken.

I have been fully verified and they keep delaying the payment. It's now the 11th February.

No live chat, no answers to my emails.

Please help. I have reached out to this casino loads of times and I'm told some accounts take longer to verify. I have gave them everything they have asked for, it's been verified so why is it still pending.

Resolved

€801

My withdrawal for a 1000 euros has been pending since 20th of January

Betsamigo claim that they are doing a further security check on me. They are trying to find any reason not to pay out winnings. My withdrawal for a 1000 euros has been pending since 20th of January.

I have been KYC-verified since July 2023 but they have kept asking for documents. I have sent them everything. Selfie with my driving license, my passport and my national ID card. I have sent them my phone bill. I have sent a photo of my debit card.

Resolved

€1,000

Canceling withdrawal and delaying verification

Good afternoon dear forum the first complaint was rejected for several reasons I understood this and drew conclusions. Now let's start,

My account hasn't been verified for a long time I sent a lot of documents but the casino did not approve them although all the documents are perfect after the next download of documents my account is fully verified (I provide a screenshot of the letter) after that I logged into my account and put money for withdrawal (I provide a screenshot ) then I wrote a letter to the casino mail and received an answer that you have to wait two days until the finance department approves the withdrawal (I provide a screenshot of the letter).

Today they are canceling my withdrawal and they write that you need a document confirming iban and swift(I provide a screenshot of the letter)although I made a deposit with a bank card not from a bank account In their rules it is written that withdrawal is carried out to the system with which the deposit was made why should I withdraw money to another system if I have nothing to do with it?

I sent the document of course, but the casino deliberately delays the withdrawal of money so that the player loses everything I passed verification for a month and now I have to wait a month for the withdrawal of money?

Please help me in this situation

Resolved

€120

Declined withdrawal even after providing required documents

My withdrawal of winnings (1000,59 EUR) has been declined several times.

Even after providing the required documents and having my account verified with several proofs of documents several tries to withdrawals have been declined without a reason.

I have been playing on several sites for several years now and I understand there’s a verification process but I have never encountered like this even after meeting their requirements for verification.

Resolved

€1,000

Delaying withdrawal since 20th of July

Pending withdrawals

Requested Amount
7/20/2023, 4:51:08 PM €1,000.00

My withdrawal has not arrived in my bank account for 7 days. They promise withdrawal to bank account in 72 hours.

Betsamigo live chat just gives no timeline to the withdrawal. I have no other option than make a complaint.

All tolerable time limits have already been exceeded.

I want that 1000 euros withdrawn to my account immediately.

Resolved

€1,000

Withholding my payment

Hello,

Betsamigo has been withholding a withdrawal since the 27th June. The account has been fully, extensively, verified. Id/bill/payment/neteller info/selfie, after that they send me an email saying "Your account’s verification process has been successfully completed (25/06)"

When I made my withdrawal, I was asked for my Neteller transactions to show where my deposit came from:

Thank you for providing us with your documents. Sadly, your proof of funding can not be accepted, as it does not show all the dates of how your wallet was funded. You are kindly requested to provide us with the following documents: A screenshot from your e-Wallet transactions shows how it was funded prior to your deposit on our website, as well as your deposit.

I provided all of my transactions last 30 days. Before depositing 100usd into Betsamigo account I sold 0.091 BTC (about 2500 USD) should be a proof to my neteller proof of funds. I have neteller account since 2008, in that time should deposited but after that start online poker campaign winning some money over the time. Then many years later start buying BTC and other altcoins making my bankroll. So they asking me a recent proof of deposit wich I don't have, So that site only receives loser players who deposited every month.

I want intervention and solution, please. Thanks!

Resolved

Not professional behavior and prolonged verification

I come here to inform you how dissatisfied I am with the casino: BETSAMIGO and how dirty and criminal the house is being. I stayed from 05/13 to 05/23 sending and re-sending documents to verify my account to get the conversion or withdrawal, in total there were 19 documents. More than one photo of the identity, CPF, proof of residence, proof of the telephone number registered in the house, proof of account statement, selfie of me with the identity, selfie of me with the name of the house (a humiliating fact that I had never done in life); several times I received an email from the house saying that my account had been successfully verified, but when I tried a new withdrawal it was cancelled. The house does this trick so that you can never withdraw, with that the money will be stuck in it and they create new rules in KYC and say they need a more in-depth evaluation to circumvent the customer's right, so the situation turns into a cycle vicious that you'll never get off. I made a withdrawal on 05/19/2023 in the amount of BRL 600.00 and it was cancelled, even my verified account was verified, after many withdrawal attempts on the 23rd they took BRL 450.00 claiming that it had changed the KYC rule and could only withdraw $25. Converting to my currency, I wanted to keep R$150.00 but the house could only withdraw R$300.00. So I made bets and with the greens I got a positive balance of R$334.50. I requested a new withdrawal and they canceled the withdrawal and took BRL 314.50 from my account, claiming that they had changed the KYC rule again, so my balance was BRL 20.00. Unbelievable how they lie creating various ways to not enforce the customer's right. I have proof, prints of everything!!! Should a house that has a formal license really act this way?

In the prints I sent you, there are the various emails I sent them and their responses, also their lie by saying (more than once) that my account had been verified and saying that the withdrawal would be processed within 48 hours , but eventually I fell into the cycle of having the withdrawal canceled and being humiliated. There are also prints of the account statement with withdrawals of R$600.00 and R$334 that were canceled and stolen from my account.

How can a casino like that still compete for a prize on your site???

Rejected

R$934