Not paying my 800 Euros

Good afternoon dear forum the first complaint was rejected for several reasons I understood this and drew conclusions. Now let's start,

My account hasn't been verified for a long time I sent a lot of documents but the casino did not approve them although all the documents are perfect after the next download of documents my account is fully verified (I provide a screenshot of the letter) after that I logged into my account and put money for withdrawal (I provide a screenshot ) then I wrote a letter to the casino mail and received an answer that you have to wait two days until the finance department approves the withdrawal (I provide a screenshot of the letter).

Today they are canceling my withdrawal and they write that you need a document confirming iban and swift(I provide a screenshot of the letter)although I made a deposit with a bank card not from a bank account In their rules it is written that withdrawal is carried out to the system with which the deposit was made why should I withdraw money to another system if I have nothing to do with it?

I sent the document of course, but the casino deliberately delays the withdrawal of money so that the player loses everything I passed verification for a month and now I have to wait a month for the withdrawal of money?

Please help me in this situation

I am having problems in withdrawal my money.

12 days already and they cancelled my withdrawal. I won some bets and they remove my bonus and now I can even withdrawal my real money.

My account is already verified. I didn't do anything wrong, the only thing was that I won some bets.

I have already the kyc verified, use my own bank account the deposit and withdrawal. I did already several deposits and some withdrawals.

I was using this account for at least more than 4 months without any problem. Why they don't let me withdraw the money that I deposit? There is no bonus in that money. They removed the bonus without my permission.

My withdrawal of winnings (1000,59 EUR) has been declined several times.

Even after providing the required documents and having my account verified with several proofs of documents several tries to withdrawals have been declined without a reason.

I have been playing on several sites for several years now and I understand there’s a verification process but I have never encountered like this even after meeting their requirements for verification.

Pending withdrawals

• Requested Amount
• 7/20/2023, 4:51:08 PM €1,000.00

My withdrawal has not arrived in my bank account for 7 days. They promise withdrawal to bank account in 72 hours.

Betsamigo live chat just gives no timeline to the withdrawal. I have no other option than make a complaint.

All tolerable time limits have already been exceeded.

I want that 1000 euros withdrawn to my account immediately.

Hello,

Betsamigo has been withholding a withdrawal since the 27th June. The account has been fully, extensively, verified. Id/bill/payment/neteller info/selfie, after that they send me an email saying "Your account’s verification process has been successfully completed (25/06)"

When I made my withdrawal, I was asked for my Neteller transactions to show where my deposit came from:

Thank you for providing us with your documents. Sadly, your proof of funding can not be accepted, as it does not show all the dates of how your wallet was funded. You are kindly requested to provide us with the following documents: A screenshot from your e-Wallet transactions shows how it was funded prior to your deposit on our website, as well as your deposit.

I provided all of my transactions last 30 days. Before depositing 100usd into Betsamigo account I sold 0.091 BTC (about 2500 USD) should be a proof to my neteller proof of funds. I have neteller account since 2008, in that time should deposited but after that start online poker campaign winning some money over the time. Then many years later start buying BTC and other altcoins making my bankroll. So they asking me a recent proof of deposit wich I don't have, So that site only receives loser players who deposited every month.

I want intervention and solution, please. Thanks!

I come here to inform you how dissatisfied I am with the casino: BETSAMIGO and how dirty and criminal the house is being. I stayed from 05/13 to 05/23 sending and re-sending documents to verify my account to get the conversion or withdrawal, in total there were 19 documents. More than one photo of the identity, CPF, proof of residence, proof of the telephone number registered in the house, proof of account statement, selfie of me with the identity, selfie of me with the name of the house (a humiliating fact that I had never done in life); several times I received an email from the house saying that my account had been successfully verified, but when I tried a new withdrawal it was cancelled. The house does this trick so that you can never withdraw, with that the money will be stuck in it and they create new rules in KYC and say they need a more in-depth evaluation to circumvent the customer's right, so the situation turns into a cycle vicious that you'll never get off. I made a withdrawal on 05/19/2023 in the amount of BRL 600.00 and it was cancelled, even my verified account was verified, after many withdrawal attempts on the 23rd they took BRL 450.00 claiming that it had changed the KYC rule and could only withdraw $25. Converting to my currency, I wanted to keep R$150.00 but the house could only withdraw R$300.00. So I made bets and with the greens I got a positive balance of R$334.50. I requested a new withdrawal and they canceled the withdrawal and took BRL 314.50 from my account, claiming that they had changed the KYC rule again, so my balance was BRL 20.00. Unbelievable how they lie creating various ways to not enforce the customer's right. I have proof, prints of everything!!! Should a house that has a formal license really act this way?

In the prints I sent you, there are the various emails I sent them and their responses, also their lie by saying (more than once) that my account had been verified and saying that the withdrawal would be processed within 48 hours , but eventually I fell into the cycle of having the withdrawal canceled and being humiliated. There are also prints of the account statement with withdrawals of R$600.00 and R$334 that were canceled and stolen from my account.

How can a casino like that still compete for a prize on your site???