Complaint #3 Betsamigo Casino

Cancelled withdrawal and removed funds from account

By jordanclarkkk

3 years ago

I played on betsamigo with an original deposit of 200e, receiving a 100% bonus.

I won a few times and ended up getting up to 2,447.92e, after having completed the wagering requirements. Each time I placed a bet, I spoke with them on Live chat to make sure I was sticking to the terms. I was advised each time by their 'Customer Support', that I was within their terms and that I had X amount left to bet, to achieve the bonus wagering requirements.

When I asked for a copy of the chat logs, they refused and said I had to request this at the beginning of the Live chat.

I tried to withdraw from the account, once I had met the requirements and was denied as I had to upload more documents to verify my account. I did this several times, each time with the Customer Support asking for just one more document.

When I finally managed to jump through all of their hoops and provide several forms of identification, I was told my account was verified. I then attempted to withdraw and received an email saying that they were deducting the 2,447.92e from the account, along with a list of terms that they state I violated.

I am a casual gambler who knows that these companies require you to jump through hoops and meet all criteria, without breaking any rules, in order to fulfil the bonus criteria. As mentioned, I was very careful and asked them every step of the way, and I have now had money taken from me. I looked around and have seen several complaints of this nature for this site. It is disgraceful.

I tried to dispute this via email and ask for evidence, but they are completely unresponsive and on Live chat, they just say 'Sorry, I can't help'.

Disputed Casino Betsamigo Casino

Reason Refund declined

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betsamigo Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Inactive user

3 years ago

As well as this, over half of all my bets placed were with cash which has also been taken away, surely there's no limit on how much cash bets your allowed to place regardless of your initial deposit?

Thanks, Jordan

Betsamigo Casino

• Representative

3 years ago

Dear Ask Gamblers,

Kindly note that we have forwarded the requested evidence via email.

Best regards,

The BetsAmigo Team

Inactive user

3 years ago

Thank you for your help Askgamblers.

I also want to note I spoke with a live agent who I asked about the offer who informed me that I could place 400 euros in order to contribute towards the wagering which is more than my initial deposit which is why I placed that; If wagering allows me to place that bet and I was told to do so why would that be fraudulent activity? I've never come across another site where betting a larger bet that is accepted is deemed fraudulent.

Thanks, Jordan

Betsamigo Casino Complaint Stats

Resolved 19 / 19

Avg. Amount $857

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Betsamigo Casino Complaints

See all complaints for this casino

1640 euro deducted

Hello,
Betsamigo delete my bonus money after I finished the Bonus because they think that I have abuse it. I know the guidlines from the bonus. But this directive is said to have been violated. It's purely a guess. Betsamigo only suspects that I have abused bonuses. You said no real evidence. Just because I got the bonus doesn't mean it's abuse. It wasn't my goal to take advantage of the bonus either. The guidelines can be found in the appendix. That seems like fraud to me. I hope we can find a solution for this problem.

Resolved

There is no reason to keep my money

Hi, I have 605,30 euros in Betsamigo Casino. I have requested a withdrawal 250 euros. Their chat says that they process withdraw in 48 hours but nothing have happened in that time. The chat says " Withdrawal requests get processed within 48hours". I am still waiting my money. I have also send email for withdrawal but it is not answered.

I have done everything right, KYC etc. There is no reason to keep my money.

Resolved

€250

Delaying Withdrawal Process - 500 EUR

I created a Betsamigo account a few weeks ago using their welcome sports bonus (Deposit €10 or more and become the ultimate bettor with a 100% Welcome Sports Reload up to the value of €100). Over the following days i bet a fair bet, fulfilling the bonuses wagering requirements. I had read good reviews about Betsamigo so i felt quite safe, however to ensure it operates ethically i wanted to test their withdrawal system, as I have read reviews for other casinos and saw this is often where online casinos become problematic.

Before attempting to withdraw I saw I have to verify the account, as such i submitted a proof of address using the national address registry, bank account statement and an image of my card used to deposit. After accepting my proof of address and denying my bank statement and image of debit card they requested a copy of my passport, which i quickly sent in. One day later i was told my accounts KYC was complete and that my account was verified. At this point i assumed the withdrawal process should be quick, this was on the 19th of February. As such i attempted a 500 euro withdrawal (just under half my account balance), they however quicly cancelled this pending withdrawal and requested more documents, they asked for an official bank statement, so i once again quickly submitted one but they declined it as my bank statement doesn't show my IBAN on it. So i contacted my bank to find a proof of account document which shows the requested details, submitted it, and it was accepted. At this point I assumed since thats all they asked for that I could now withdraw, however it was once again not the case. Since then in all seperate emails one by one after i submit each they have requested a photo of me with my passport, and a proof of me owning my phone number in the form of a mobile provider statement. Once i submitted all this i was told it was all complete.

Finally i once again attempted to withdraw on the 24th of February, yet have received no updates on it. According to the Betsamigo chat bot it says withdrawals are to be processed within 48 hours, however this clearly is not the case. I decided to contact a live support agent today and was informed that my withdrawal was having to undergo further verification.

I for one have found this proccess to be unnaceptable as it has been made abundantly clear that the Betsamigo team will do anything possible to delay the withdrawal process in hopes of you gambling away all the money rather than withdrawing it.

Resolved

Not paying my 800 Euros

My withdrawal has been going on since the 31st January, 800 euro no bonus taken.

I have been fully verified and they keep delaying the payment. It's now the 11th February.

No live chat, no answers to my emails.

Please help. I have reached out to this casino loads of times and I'm told some accounts take longer to verify. I have gave them everything they have asked for, it's been verified so why is it still pending.

Resolved

€801

My withdrawal for a 1000 euros has been pending since 20th of January

Betsamigo claim that they are doing a further security check on me. They are trying to find any reason not to pay out winnings. My withdrawal for a 1000 euros has been pending since 20th of January.

I have been KYC-verified since July 2023 but they have kept asking for documents. I have sent them everything. Selfie with my driving license, my passport and my national ID card. I have sent them my phone bill. I have sent a photo of my debit card.

Resolved

€1,000

Canceling withdrawal and delaying verification

Good afternoon dear forum the first complaint was rejected for several reasons I understood this and drew conclusions. Now let's start,

My account hasn't been verified for a long time I sent a lot of documents but the casino did not approve them although all the documents are perfect after the next download of documents my account is fully verified (I provide a screenshot of the letter) after that I logged into my account and put money for withdrawal (I provide a screenshot ) then I wrote a letter to the casino mail and received an answer that you have to wait two days until the finance department approves the withdrawal (I provide a screenshot of the letter).

Today they are canceling my withdrawal and they write that you need a document confirming iban and swift(I provide a screenshot of the letter)although I made a deposit with a bank card not from a bank account In their rules it is written that withdrawal is carried out to the system with which the deposit was made why should I withdraw money to another system if I have nothing to do with it?

I sent the document of course, but the casino deliberately delays the withdrawal of money so that the player loses everything I passed verification for a month and now I have to wait a month for the withdrawal of money?

Please help me in this situation

Resolved

€120

Withdrawal process is denied

I am having problems in withdrawal my money.

12 days already and they cancelled my withdrawal. I won some bets and they remove my bonus and now I can even withdrawal my real money.

My account is already verified. I didn't do anything wrong, the only thing was that I won some bets.

I have already the kyc verified, use my own bank account the deposit and withdrawal. I did already several deposits and some withdrawals.

I was using this account for at least more than 4 months without any problem. Why they don't let me withdraw the money that I deposit? There is no bonus in that money. They removed the bonus without my permission.

Resolved

R$1,000

Declined withdrawal even after providing required documents

My withdrawal of winnings (1000,59 EUR) has been declined several times.

Even after providing the required documents and having my account verified with several proofs of documents several tries to withdrawals have been declined without a reason.

I have been playing on several sites for several years now and I understand there’s a verification process but I have never encountered like this even after meeting their requirements for verification.

Resolved

€1,000

Delaying withdrawal since 20th of July

Pending withdrawals

Requested Amount
7/20/2023, 4:51:08 PM €1,000.00

My withdrawal has not arrived in my bank account for 7 days. They promise withdrawal to bank account in 72 hours.

Betsamigo live chat just gives no timeline to the withdrawal. I have no other option than make a complaint.

All tolerable time limits have already been exceeded.

I want that 1000 euros withdrawn to my account immediately.

Resolved

€1,000

Withholding my payment

Hello,

Betsamigo has been withholding a withdrawal since the 27th June. The account has been fully, extensively, verified. Id/bill/payment/neteller info/selfie, after that they send me an email saying "Your account’s verification process has been successfully completed (25/06)"

When I made my withdrawal, I was asked for my Neteller transactions to show where my deposit came from:

Thank you for providing us with your documents. Sadly, your proof of funding can not be accepted, as it does not show all the dates of how your wallet was funded. You are kindly requested to provide us with the following documents: A screenshot from your e-Wallet transactions shows how it was funded prior to your deposit on our website, as well as your deposit.

I provided all of my transactions last 30 days. Before depositing 100usd into Betsamigo account I sold 0.091 BTC (about 2500 USD) should be a proof to my neteller proof of funds. I have neteller account since 2008, in that time should deposited but after that start online poker campaign winning some money over the time. Then many years later start buying BTC and other altcoins making my bankroll. So they asking me a recent proof of deposit wich I don't have, So that site only receives loser players who deposited every month.

I want intervention and solution, please. Thanks!

Resolved