Complaint #13 Betsamigo Casino

Betsamigo no payment

By Luansxs2

3 years ago

I would like to expose my bad experience with this casino betsamigo. They gave me a bonus of 200 spins on The Dog House Megaways, and a freebet of 60 reals for sports betting, so I could vote for them on the AskGamblers site. I was able to fulfill the rollover at the casino, made the rollover deposit, and sent all the documentation they asked me to do the account verification.

I started to send documents on 15/05/2023, and today, day 23/05/2023, they are still holding me up to pay. They have already asked for: Proof of cell phone number, Selfie holding ID, and now they are asking for a picture holding a blank piece of paper with my full name, date of birth, and the name of the casino. Every time I request a withdrawal, one full day goes by, they reject it, and send an e-mail asking for a new KYC verification. Conclusion: This casino does not pay! Do not deposit money there! They claim that the digital wallet withdrawal is "instant", but it's not! but it is not! I use Neteller, I made several withdrawal requests, but they always cancel to request a new KYC verification, which is usually requested the next day, they never send an email the same day you make a withdrawal request, at least 24 hours later! Get out of this casino! They do not pay! It is false advertising, they only want you to vote for them, and then they are not the least bit considerate enough to pay you the money you made in the casino!

These were the documents I sent, and the dates. I will also send a printout of the day I started this "KYC verification" journey:

Uploaded documents

Uploaded Type Name

22/05/2023 Other Payment Methods sent 4.jpeg

05/22/2023 Other payment methods sends 3.jpeg

05/22/2023 Other document sends 2.jpeg

05/22/2023 Other document sends 1.jpeg

20/05/2023 Other document CLARO LUANDA.jpeg

20/05/2023 Other document LUANDA CLARO.pdf

18/05/2023 Proof of identity WhatsApp Image 2023-05-18 at 12.16.17.jpeg

18/05/2023 Proof of identity WhatsApp Image 2023-05-18 at 12.16.17 (4).jpeg

18/05/2023 Proof of identity WhatsApp Image 2023-05-18 at 12.16.17 (3).jpeg

18/05/2023 Proof of identity WhatsApp Image 2023-05-18 at 12.16.17 (2).jpeg

18/05/2023 Proof of identity WhatsApp Image 2023-05-18 at 12.16.17 (1).jpeg

18/05/2023 Proof of identity WhatsApp Image 2023-05-18 at 12.16.16.jpeg

18/05/2023 Proof of identity IMG-20230518-WA0049.jpg

18/05/2023 Proof of identity IMG-20230518-WA0050.jpg

05/17/2023 Other Payment Methods LUANDA 2.jpeg

17/05/2023 Other document LUANDA 3.jpeg

17/05/2023 Proof of identity LUANDA VERSO.jpeg

17/05/2023 Proof of identity LUANDA FRENTE.jpeg

17/05/2023 Credit / Debit Card LUANDA 4.jpeg

17/05/2023 Credit / Debit Card LUANDA 5.jpeg

17/05/2023 Bank Statement BANCO DO BRASIL LUANDA.pdf

05/16/2023 Other document luanda1.pdf

05/16/2023 Other document Proof of title.pdf

05/15/2023 Other document Tariffs_report.pdf

15/05/2023 Bank Statement_Statement_period.pdf

15/05/2023 Proof of address my-claro-invoice.pdf

15/05/2023 Proof of identity LUANDA VERSO.jpeg

15/05/2023 Proof of identity LUANDA FRENTE.jpeg

Disputed Casino Betsamigo Casino

Reason Declined payment

Amount R$180

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betsamigo Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Betsamigo Casino

• Representative

3 years ago

Dear LUANSXS2,

Once more, please review Term 58.3.7 of our Terms & Conditions:

58.3.7 The maximum amount of money that can be won or withdrawn via Freespins, Casino Chips and Free Bets is limited to 100 EUR (or the equivalent in other currencies) or three times its value, whichever comes first, unless otherwise stated. The maximum amount of money that can be won or withdraw via No-Deposit Bonuses is limited to 25€, or currency equivalent. All info regarding maximum days validity, wagering requirement, remaining wagering requirement can all be found under each specific bonus under Customer's Bonuses section.

All actions are justifiable and in no way does the offer state otherwise.

Kind regards,

The BetsAmigo Team

Luansxs2

3 years ago

I suggest the Askgamblers team to do an investigation regarding this bookmaker mentioned in the report. Check yourselves that while the user is doing the rollover, and when it ends, the "withdrawable" amount is half of the amount won. When the amount is withdrawn by the user, they ask for several documents to verify KYC. After they have no more documents to request, they simply reduce the prize amount to the equivalent of 25 euros. Claiming "terms of use". Totally misleading advertising!

Translated with www.DeepL.com/Translator (free version)

Betsamigo Casino

• Representative

3 years ago

Dear LUANSXS2,

We do not understand what you mean by "This information has now been exposed. In the "rollover" part of the casino, it is very clear that the "withdrawable amount" was BRL 2400.00. This during the rollover of the free spins of the slot "The Dog House Megaways"."

Would you be able to elaborate?

Kind regards,

The BetsAmigo Team

Betsamigo Casino Complaint Stats

Resolved 19 / 19

Avg. Amount $857

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Betsamigo Casino Complaints

See all complaints for this casino

1640 euro deducted

Hello,
Betsamigo delete my bonus money after I finished the Bonus because they think that I have abuse it. I know the guidlines from the bonus. But this directive is said to have been violated. It's purely a guess. Betsamigo only suspects that I have abused bonuses. You said no real evidence. Just because I got the bonus doesn't mean it's abuse. It wasn't my goal to take advantage of the bonus either. The guidelines can be found in the appendix. That seems like fraud to me. I hope we can find a solution for this problem.

Resolved

There is no reason to keep my money

Hi, I have 605,30 euros in Betsamigo Casino. I have requested a withdrawal 250 euros. Their chat says that they process withdraw in 48 hours but nothing have happened in that time. The chat says " Withdrawal requests get processed within 48hours". I am still waiting my money. I have also send email for withdrawal but it is not answered.

I have done everything right, KYC etc. There is no reason to keep my money.

Resolved

€250

Delaying Withdrawal Process - 500 EUR

I created a Betsamigo account a few weeks ago using their welcome sports bonus (Deposit €10 or more and become the ultimate bettor with a 100% Welcome Sports Reload up to the value of €100). Over the following days i bet a fair bet, fulfilling the bonuses wagering requirements. I had read good reviews about Betsamigo so i felt quite safe, however to ensure it operates ethically i wanted to test their withdrawal system, as I have read reviews for other casinos and saw this is often where online casinos become problematic.

Before attempting to withdraw I saw I have to verify the account, as such i submitted a proof of address using the national address registry, bank account statement and an image of my card used to deposit. After accepting my proof of address and denying my bank statement and image of debit card they requested a copy of my passport, which i quickly sent in. One day later i was told my accounts KYC was complete and that my account was verified. At this point i assumed the withdrawal process should be quick, this was on the 19th of February. As such i attempted a 500 euro withdrawal (just under half my account balance), they however quicly cancelled this pending withdrawal and requested more documents, they asked for an official bank statement, so i once again quickly submitted one but they declined it as my bank statement doesn't show my IBAN on it. So i contacted my bank to find a proof of account document which shows the requested details, submitted it, and it was accepted. At this point I assumed since thats all they asked for that I could now withdraw, however it was once again not the case. Since then in all seperate emails one by one after i submit each they have requested a photo of me with my passport, and a proof of me owning my phone number in the form of a mobile provider statement. Once i submitted all this i was told it was all complete.

Finally i once again attempted to withdraw on the 24th of February, yet have received no updates on it. According to the Betsamigo chat bot it says withdrawals are to be processed within 48 hours, however this clearly is not the case. I decided to contact a live support agent today and was informed that my withdrawal was having to undergo further verification.

I for one have found this proccess to be unnaceptable as it has been made abundantly clear that the Betsamigo team will do anything possible to delay the withdrawal process in hopes of you gambling away all the money rather than withdrawing it.

Resolved

Not paying my 800 Euros

My withdrawal has been going on since the 31st January, 800 euro no bonus taken.

I have been fully verified and they keep delaying the payment. It's now the 11th February.

No live chat, no answers to my emails.

Please help. I have reached out to this casino loads of times and I'm told some accounts take longer to verify. I have gave them everything they have asked for, it's been verified so why is it still pending.

Resolved

€801

My withdrawal for a 1000 euros has been pending since 20th of January

Betsamigo claim that they are doing a further security check on me. They are trying to find any reason not to pay out winnings. My withdrawal for a 1000 euros has been pending since 20th of January.

I have been KYC-verified since July 2023 but they have kept asking for documents. I have sent them everything. Selfie with my driving license, my passport and my national ID card. I have sent them my phone bill. I have sent a photo of my debit card.

Resolved

€1,000

Canceling withdrawal and delaying verification

Good afternoon dear forum the first complaint was rejected for several reasons I understood this and drew conclusions. Now let's start,

My account hasn't been verified for a long time I sent a lot of documents but the casino did not approve them although all the documents are perfect after the next download of documents my account is fully verified (I provide a screenshot of the letter) after that I logged into my account and put money for withdrawal (I provide a screenshot ) then I wrote a letter to the casino mail and received an answer that you have to wait two days until the finance department approves the withdrawal (I provide a screenshot of the letter).

Today they are canceling my withdrawal and they write that you need a document confirming iban and swift(I provide a screenshot of the letter)although I made a deposit with a bank card not from a bank account In their rules it is written that withdrawal is carried out to the system with which the deposit was made why should I withdraw money to another system if I have nothing to do with it?

I sent the document of course, but the casino deliberately delays the withdrawal of money so that the player loses everything I passed verification for a month and now I have to wait a month for the withdrawal of money?

Please help me in this situation

Resolved

€120

Withdrawal process is denied

I am having problems in withdrawal my money.

12 days already and they cancelled my withdrawal. I won some bets and they remove my bonus and now I can even withdrawal my real money.

My account is already verified. I didn't do anything wrong, the only thing was that I won some bets.

I have already the kyc verified, use my own bank account the deposit and withdrawal. I did already several deposits and some withdrawals.

I was using this account for at least more than 4 months without any problem. Why they don't let me withdraw the money that I deposit? There is no bonus in that money. They removed the bonus without my permission.

Resolved

R$1,000

Declined withdrawal even after providing required documents

My withdrawal of winnings (1000,59 EUR) has been declined several times.

Even after providing the required documents and having my account verified with several proofs of documents several tries to withdrawals have been declined without a reason.

I have been playing on several sites for several years now and I understand there’s a verification process but I have never encountered like this even after meeting their requirements for verification.

Resolved

€1,000

Delaying withdrawal since 20th of July

Pending withdrawals

Requested Amount
7/20/2023, 4:51:08 PM €1,000.00

My withdrawal has not arrived in my bank account for 7 days. They promise withdrawal to bank account in 72 hours.

Betsamigo live chat just gives no timeline to the withdrawal. I have no other option than make a complaint.

All tolerable time limits have already been exceeded.

I want that 1000 euros withdrawn to my account immediately.

Resolved

€1,000

Withholding my payment

Hello,

Betsamigo has been withholding a withdrawal since the 27th June. The account has been fully, extensively, verified. Id/bill/payment/neteller info/selfie, after that they send me an email saying "Your account’s verification process has been successfully completed (25/06)"

When I made my withdrawal, I was asked for my Neteller transactions to show where my deposit came from:

Thank you for providing us with your documents. Sadly, your proof of funding can not be accepted, as it does not show all the dates of how your wallet was funded. You are kindly requested to provide us with the following documents: A screenshot from your e-Wallet transactions shows how it was funded prior to your deposit on our website, as well as your deposit.

I provided all of my transactions last 30 days. Before depositing 100usd into Betsamigo account I sold 0.091 BTC (about 2500 USD) should be a proof to my neteller proof of funds. I have neteller account since 2008, in that time should deposited but after that start online poker campaign winning some money over the time. Then many years later start buying BTC and other altcoins making my bankroll. So they asking me a recent proof of deposit wich I don't have, So that site only receives loser players who deposited every month.

I want intervention and solution, please. Thanks!

Resolved