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BetChain Casino - Not Awarding No Deposit Sign Up Bonus

RESOLVED
Posted on October 11, 2017

I was recently browsing the net for different casino bonuses and I came across the bitcoin chaser site and the no deposit bonuses page. http:/­/bi­tco­inc­has­er.c­om­/bi­tco­in-­cas­ino­-no­-de­pos­it-­bonus/
After browsing a few I decided on using the Betchain 5mbtc no deposit bonus a go for new registrations.
I clicked on the link which is above and it opened up at the betchain website itself advertising the promotion.
https:­//w­ww.b­et­cha­in.c­om­/lp­/bi­tco­in-­cha­ser­-5mbtc
I then registered through that promotion above that was advertised on the betchain domain itself. Proof that the promotion and affiliate was legitimate as they put it on their own domain.
After registering, I contacted support who proceeded to tell me I cant get the bonus as the affiliate was not valid. After arguing with them it was an affiliate and promotion that they themselves had on their own domain, so how could it not be a valid affiliate, they then proceeded to change their story and say that I actually didnt have the affiliate registered to my registration so they cant award it. The fact is, they just did not want to give it. Ive attached the chat transcript and screenshots including the exact links i used to register. Im so sick of misleading promotions offered that are never awarded. See chat below

Chat transcript

Curtis 05:30:30 pm

Hello
I just want to know how I get the 5mbtc advertised for registering

Support Agent 3 05:31:15 pm

We are glad to see a new player.
Sorry, but the bonus you are asking for is an exclusive offer which is valid only for those players who have been invited only from some particular sites. Unfortunately, the site you came from isn’t included in this special offer. That’s why we, unfortunately, can’t offer this bonus to you.
But we can offer you an awesome bonus on your first deposit.

Curtis 05:31:43 pm

But they have a proper promotion advertised
https:­//w­ww.b­et­cha­in.c­om­/lp­/bi­tco­in-­cha­ser­-5mbtc
Thats your advertised prmotion 05:33:11 pm
On your site

Support Agent 3 05:33:48 pm

Unfortunately, the site you came from isn’t included in this special offer. That’s why we, unfortunately, can’t offer this bonus to you.
But we can offer you an awesome bonus on your first deposit.

Curtis 05:34:25 pm

How do you work that out?? its advertised on your domain
Another dodgy casino scamming with bull crap promotions 05:35:04 pm

Support Agent 3 05:35:07 pm

This is for readers from bitcoinchaser no from our site

Curtis 05:35:27 pm

Have a look at the link. Its from your domain
https:­//w­ww.b­et­cha­in.c­om­/lp­/bi­tco­in-­cha­ser­-5mbtc
betchain.com
Its not possible for them to edit your website to add that promotion 05:36:03 pm

Support Agent 3 05:39:19 pm

This bonus only for readers from bitcoinchaser, you should use the link on the site bitcoinchaser, and then register. Unfortunately, we can’t offer this bonus to you.Sorry

Curtis 05:40:30 pm

Thats exactly what I did. I came through their website at http:/­/bi­tco­inc­has­er.c­om­/bi­tco­in-­cas­ino­-no­-de­pos­it-­bonus/
went down to your promotion, clicked and then led me to this page which is one your site where I registered 05:41:11 pm
https:­//w­ww.b­et­cha­in.c­om­/lp­/bi­tco­in-­cha­ser­-5mbtc

Support Agent 3 05:41:39 pm

Sorry, but it is no affiliate into your account, I'm very sorry

Curtis 05:42:07 pm

This is so dodgy. Absolute scam.
I did it, you know I did, you just dont want to give it. You prove it by you conflicting reasons you just gave me as to why i couldnt get it

Support Agent 3 05:42:53 pm

Sorry, but it is no affiliate into your account, I'm very sorry but we can’t offer this bonus to you without right affiliate

Curtis 05:44:02 pm

You did not say that rubbish at the start. You tried telling me it wasnt a relevant affiliate then you realised it was advertised on your site so you then tell me it wasnt done properly

Support Agent 3 05:44:27 pm

Sorry but we can’t offer this bonus to you.

Curtis 05:44:39 pm

Because your scammers

Support Agent 3 05:44:47 pm

Sorry, is there anything I can help you with?

Curtis 05:45:40 pm

Well I guess not. Im going to take this further, cause your sites are so dodgy

Posted on October 12, 2017

Hi Curtis,

I am sorry to hear that you are disappointed. I noted the issue and passed it to our programmers to investigate. it is possible that there was a technical error on the part of the affiliate, so in your file our agent could not see that you used the correct link.
I have credited your account with BitcoinChaser no-deposit bonus, please enjoy.

Best,
Brian

AskGamblers
Posted on October 14, 2017

Dear @thecurtisstone83,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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