About a week ago I deposited and played at Betchain casino with their introductory offer, after getting through their confusing forms and rude chat, I played Casanova. I basically started winning from the start without losing the deposited amount with .001 BTC bets. Eventually, I hit what can be called the jackpot during the free spins, the wild symbols filled the screen and awarded me $10000. I kept playing to fulfill the withdrawal requirements resulting in a balance/withdrawal of 1.35086092 BTC.
My deposit was .1294~BTC.
I took screenshots of the winnings, bets, and withdrawal after and posted them on their bitcointalk thread here:
And also opened a scam accusation thread here:
These are the screenshots I took in regards to the slot wins, bets history, withdrawal history, etc:
After I received an email asking to confirm the withdrawal I went to sleep (filled with joy) only to wake up to see they emailed me an hour after the I confirmed the withdrawal claiming that I multiaccounted. I was enraged and I did respond/contact a bit rudely since they would only repeat themselves and claim administration will not approve my winnings despite offering to complete a KYC to prove my identity.
In the bitcoin talk thread, the admin (i assume) claims I used similar IPs to create more than one account never offering proof and replying the same thing until he started claiming the fact that I took screenshots to post as my proof was clear evidence that supports their claims. I am not making that up. A few users shared on there that they experience similar situations and others were baffled at their responses and lack of proof.
They ended up telling me they removed my winnings but left me my original deposit, that I can play but no bonuses will be credited. I withdrew my deposit in fear of them stealing everything but I am still fighting for the remaining 1.22146092 BTC and the 600 spins I won for the SpinFest competition (I got first place).
I have contacted another trusted site staff, PrimeDice, and they informed me that BetChain has recently been doing this to anyone winning large amounts.
Please assist me so I can receive the winnings I won 1.22146092BTC after taking my deposit and the 600 spins. This is practically a life-changing amount of money.
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