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BetChain Casino - Closed my account with my funds claiming I breached their T&C's, even though I didn't

UNRESOLVED
Complaint Info
Disputed casino BetChain Casino
Reason Bonus terms violation
Amount € 4316.25
Posted on July 25, 2018

Hello,

I recently registered to BetChain casino (www.betchain.com) and started playing their welcome bonus offer. I got really lucky and won 4316,25€! They then immediately closed my account with my funds due to "suspect of me breaking their Terms and conditions" and "development of strategies aimed at gaining of unfair winnings". ???

I have played in my fair share of online casinos and know that their terms and conditions can sometimes be confusing and tricky. So before registering to Betchain, I visited their site to see their terms and conditions about their welcome bonuses. They seemed fair and I decided to register and start playing.

So I ended up winning 4316,25€ and their support is now closing my account without any information about my winnings.

I would definitely agree with them and admit my mistake if I had broken any of their terms, but I read all the bonus terms very carefully making sure that I would not break any rules.

They have yet failed to provide any kind of proof to back up their claims. I am feeling very frustrated and scammed.

I feel they are operating in an unfair and unprofessional manner, and I truly think that I am in the right here and I should get my winnings.

Thank you in advance.

Posted on July 25, 2018

We have sent information directly to askgamblers.com.

AskGamblers
Posted on July 26, 2018

AskGamblers Complaints Team requested additional evidence and information from the BetChain Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

Posted on July 27, 2018

We have sent additional evidence and information to Askgamblers.com.

Posted on July 28, 2018

Okay, thank you.

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