I recently registered to BetChain casino (www.betchain.com) and started playing their welcome bonus offer. I got really lucky and won 4316,25€! They then immediately closed my account with my funds due to "suspect of me breaking their Terms and conditions" and "development of strategies aimed at gaining of unfair winnings". ???
I have played in my fair share of online casinos and know that their terms and conditions can sometimes be confusing and tricky. So before registering to Betchain, I visited their site to see their terms and conditions about their welcome bonuses. They seemed fair and I decided to register and start playing.
So I ended up winning 4316,25€ and their support is now closing my account without any information about my winnings.
I would definitely agree with them and admit my mistake if I had broken any of their terms, but I read all the bonus terms very carefully making sure that I would not break any rules.
They have yet failed to provide any kind of proof to back up their claims. I am feeling very frustrated and scammed.
I feel they are operating in an unfair and unprofessional manner, and I truly think that I am in the right here and I should get my winnings.
Thank you in advance.