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bet-at-home Casino - Locked the account and stole my money

UNRESOLVED
Complaint Info
Disputed casino bet-at-home Casino
Reason Declined payment
Amount € 1450
Posted on February 22, 2017

Bet-at-home lock my account and they do not want to payout what I have in my account. They even do not answer anymore on my emails or on the live chat. I do not undertand how is that possible? They even didn't explain why they do this! I can not beleive what just happens to me! They offer me bonus and I deposit 400 euros to play with but when I won nearly 1500, i think the exact amount is 1450 euros, an i wanted to withdraw some money they first ask me to upload id document and then to send them a copy of a bill and I did1 And when I was expecting payment they just close my account and do not even tell me why they do this!

AskGamblers
Posted on February 25, 2017

Dear bet-at-home Casino,

Please let us know if there's some update regarding this case.

Posted on February 27, 2017

Hello Radoslav,

thanks for your feedback.

I understand your anger about your story above. I already contacted the responsible department and obtained the information that they have their reasons for their decision. They should have informed you and provided you with further information on their decision. Unfortunately, I am not in a position to discuss this case in public, since it covers personal and confidential data.

Best regards,
Steph from bet-at-home.com Affiliates

Posted on February 27, 2017

At least they answer to you - many thanks askgamblers team. I hope you prevent this theft and as far as I can see I am not the only one in situation like this, so hopefuly they will stop steal peoples money. Probably it is my fault too, as I shoud read more before I bet with them and find trustfull bookie. I still do not beleive this is happening to me. Thanks once again and I still wait for their answer.
Kind Regards

bet-at-home Casino Complaints

  • 6 of 20 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 2,793 USD avg amount

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