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Bella Vegas Casino - Declined payment

RESOLVED
Complaint Info
Disputed casino Bella Vegas Casino
Reason Declined payment
Posted on December 12, 2015

Played their no deposit bonus, quietly get it ordered the payment of 2.12. On 7th payment was cancelled and money disappeared from the account. A support to the demand to return the money is turned off do not respond to letters.

Posted on December 12, 2015

No payment I have not received, the screenshot shows that the payment was simply removed and the money from the account, too,

AskGamblers
Posted on December 29, 2015

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

Posted on December 30, 2015

The player resides in a country that is disallowed from playing with free bonuses at The GrandPrive Group of Online Casino.

Please refer to our promotional bonus terms and conditions, point 32.

Regards,
GrandPrive Support

Posted on December 30, 2015

As far as I remember, in your system the casino if a player is not eligible to receive this bonus, he can not even activate the bonus code! But you have this bonus code to activate and quietly reading the rules I did not see the point. then you added it after I got the bonus! Give me back my Chesney winning !!! Bring back my honestly earned with dekngi

Posted on December 30, 2015

I played the bonus you honestly without creating multi-accounts are not doing anything illegal, if you enter such pravilda, you might even after the holidays to make an exception and vyyplatit me my prize, the poorer you become your so against players you spoil the image in the first of all, himself.

AskGamblers
Posted on January 2, 2016

Based on evidence provided by the casino management, AskGamblers Complaints Team can confirm that casino acted by casino's promotional terms #32 where is clearly stated that players from Ukraine can't claim free bonuses.

32. Players from the following countries are not eligible to claim any Free Welcome Bonus Offer(s) from any of The GrandPrive Group of Online Casino, regardless of an invite being received or via the website. Free Welcome Bonus Offers refers to any offer(s) made by The GrandPrive Group of Online Casinos or its affiliates where free play (with bonus money) or free spins are available without the Player having to make a deposit. Please note that should such an offer be claimed by any Player from any of the countries listed below, all winnings resulting from it will be made null and void:
Albania, Algeria, Armenia .... Ukraine, Uzbekistan, VietNam.

Based on everything stated above we consider this complaint resolved and officially closed.

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