On March 17, 2019, I requested a withdraw of $250.00 from this Bella Vegas Casino, around March 25th I contacted live chat to find out why my withdraw wasnâ€™t sent into my bank, the Agent informed me not to worry, your withdraw will be there in a couple of days, 2 days went by, I still have not received my funds, contacted live chat again, this time I was informed that I needed to be verified, no mention of this from the other dumb Agent, I mentioned, I was just verified a few months ago, so why again? The Agent replied; â€śthat is what they need to process the withdraw, as soon as you send your documents, they will release the withdrawâ€ť.
The 29th, I sent an email advising them that of their lies and whatâ€™s with the delay tactics, (no response). I sent the documents as they requested, the same day I received an email saying; I must fill out a document and send it back, I did that and sent it back. On the 30th, I sent another email, again no response.
A few more days went by, contacted live chat to hear more lies saying; â€śwe are having issues with our processor, you should receive the withdraw in a few days.
Now about 7/8 times contacting them, more BS about their processor.
A few more days, now around, April 20th, same BS, now their processor is fixed, I asked for a supervisor (Steven), more lies, but this time we are checking to find out where your withdraw went, next day called to talk to Steven, he was not available, called back and he was gone for the day, started talking to supervisor Edward, again more lies, more back and forth, April 30th, now Iâ€™m asked to send my bank info to show the funds never went into my account.
Now on May 5th, the funds were placed back into my Bella Vegas account, I was asked to request another withdraw of $250, so I did.
Checking in my bank account, I noticed that back in Nov/Dec, they scammed me, by not paying out my full 3 withdraws of a hundred each, but I did receive one withdraw of a hundred and nothing after that.
Now waiting a month and 3 weeks to receive my win from this scam Casino, which I found out that they were Blacklisted on almost every platform in the Casino industry.
They scammed me good this time!
At this point, I know that I will not be receiving my funds from this site and they will keep the money, but I want every Player to know what the GrandPriv group is all about and stop playing on any of their Casinos.