To summarize long story make short I had created a account with Bella Vegas Casino and claimed a free chips for play but lost on 5th of June. I had loved casino's slots for their outstanding graphics and sound. So I intended to play further after deposit. But while deposit I was aware that my email address had put down while registration was little wrong means completely wrong where into BetOnSoft casinos email address is the user unique ID/account number ( I had put wrong email - [email protected] Instead Of correct email [email protected]). I immediately informed everything to support team then she told me to create a new account with correct email address and she had closed previous account as per my request. I had then deposited 20 euro and claimed a 300% bonuses which also combined 10 free spins with my deposit. I was happily enjoying my play slots there but lost 80 euro at the end. Then I had started 10 free spins provided by support agent and here I got some luck :) . I had managed to win 100 euro after met all play through then requested withdraw 100 euro on 6th of June. On 9th June Monday (payday) I went into my Bella Vegas Casino account then I met support agent Steven to ask when about they gonna process my winnings. But Steven told me I have duplicate accounts so,they don't gonna send my winnings of 100 euro. I had explained everything politely that my previous account has been closed as per my request because of wrong email address. After 30 minutes live chat conversations he had requested to email them details to review with higher management. I had sent then details incident but my explanations did n't make them understand the whole matter. My winnings came from after made deposit and deposit combined bonuses which was not from any free chip. But still now refusing to pay my winnings which is completely unfair and harsh decision with me. Please dear ASKGAMBLERS, help me where I am completely unable to make them understand the true facts. My winnings 100 euro I managed to win after my deposit not from any free chip.Here I have attached some evidences to make the matter clear. Thank you.
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