Ag Awards

Bella Vegas Casino - lost before start playing

Complaint Info
Disputed casino Bella Vegas Casino
Reason Software glitch
Posted on May 16, 2014

I have been playing here for a while and I noticed that after I received my bonus I went to the statement section and it had already said lost...How did they know I would lose before I ever played the bonus?

Posted on February 15, 2013

Hi dish1,

First of all we would like to apologise for any inconvenience caused. In order for us to investigate properly, we will need more information on the bonus in question as we are not able to determine the appropriate detail from your query.

We would like to resolve this issue as a matter of urgency. One of our senior Customer Support Agents will contact you soonest in order to resolve this. You are also more than welcome to contact us via live chat, email (suppo­[email protected]­bet­gra­ndp­riv­ or telephone (1 800 253 5048).

We want to assure you of our commitment in resolving this as well as our dedication to satisfactory client service.


The Bella Vegas Team

Posted on February 19, 2013

 dish1, any updates here?

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