Ag Awards
Notifications
Login
en

Bella Vegas Casino - Withdrawal still unpaid since July 21st, 2019

UNRESOLVED
Complaint Info
Disputed casino Bella Vegas Casino
Reason Delayed payment
Amount $ 850
Posted on August 13, 2019

I did my play through on my bonus. Which made all my funds available for withdrawal. On July 21, 2019 I made a withdrawal of $850.00. An email was sent to me, which I found 2 1/2 weeks later in my junk mail - so I provided all my documents. I was told that payouts were to happen on the Thursday, which would be at this point August 1, 2019. Checking at various times on my withdrawal I noticed Bella Vegas had withdrawal pending and it was dated July 31st, 2019, 10 days after my original date. I did the chat online, and was told it would be escalated to the Finance Dept and I should check back a few days later. I checked back a few days later and Chloe, Logan and Luke all disconnected me after I asked my question. I cancelled the withdrawal on August 11, 2019 and put funds back into the casino. I immediately performed the withdrawal again, received the email, and sent all my documents in. At this point in time, I am owed $850.00 for almost 4 weeks now. Nothing has been escalated and the phone number provided for Canadian callers does not work. This is a highly frustrating process. Can you help? Thank you so much.

By subscribing you are certifying that you are over the age of 18.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy