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Wanted me to deposit and then closed my Account and Pay nothing


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By susan
11 years ago
Message on forum
i opened an account on the "Begado Casino"

and won 120$ during a freechip ( max cashout 150$)

live chat told me everything is fine i have to deposit 21$ to cashout

i deposit 25$ with neteller and sent them all my documents and faxbacks ,they told me wait 5 business days

after 9 business days now they closed my account during "security reasons"

and NO pay my winnings or my Deposit back!!!

Thiefs!!!!
Disputed Casino Begado Casino
Amount $145

Discussion

User name
@susan, please stop using insulting words and take care for your language used in this communication.
User name
Hi,

the documents were sent to ASkgamblers to analyse this complaint and proceed.

Best regards,
User name loyalty-level-2
and really hope askgamblers will pinup this complaint forever at the startpage!

with a BIG warning - do not play at Begado

rouge - trickbox- thiefs

sad that 2014 much bad casinos are still scam :-(
User name loyalty-level-2
what a joke LOL, hopefully your casino gets closed with a final decision, dont scam customers!!!

Begado Casino Complaint Stats

Resolved 9 / 29
Avg. Amount $325
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

Begado Casino Complaints

See all complaints for this casino
Trying to steal legitimate winnings!
I won 920$ at begado in august of last year, I won it on a deposit not a free chip. in September I get an email from their finance department saying this Dear ____ I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, Benjamin Collins Finance Department so fine I wait and wait , talk to live chat ,and wait some more. live chat says they cant help since its a decision by the finance department so I should email then.. I have emailed them at least 500 times with no response, then on march 11 of this year I finally get an email from them saying Dear _____ Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Benjamin Collins Finance Department so now they want me to deposit more so I can withdraw the money that I already have in my account for the last 7 months. but here is the kicker they, wont even tell me how much more I need to deposit to be able to withdraw what I already won. I have been online gaming for years, this is by far the worst casino I have ever played at.
Status solved Resolved
$920