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Begado Casino - Declined my winnings and gave an "upto 90 business day" security check

UNRESOLVED
Complaint Info
Disputed casino Begado Casino
Reason Declined payment
Posted on July 24, 2014

Hello, I found this site through a google search to this complaint about Classy Coin casino here:

http:/­/ww­w.a­skg­amb­ler­s.c­om/­cas­ino­-co­mpl­ain­ts/­cla­ssy­-co­in-­dec­lin­ed-­my-­win­nin­gs-­of-­usd­1128-00

I came here to say that I have exactly the same issue with Begado casino, for a larger amount (not that that makes me more important, I just want to let you know it's more than say.. a couple of hundred bucks), and was told the process might take upto 90 days. This was odd since I have already received withdrawals in $1000 increments. I have deposited and withdrawn several times without issue, so what is the problem now I ask myself. I don't want to give anymore details away other than this, since I don't want to give them some kindof "out" to void my winnings on the grounds of libel, so I'll leave at this and ask - is there anything I can do? I have replied, nicely, telling them they can email and/or call me, and I am happy to assist with any issues they may have to speed up the process. No response at all, and stonewalled by live chat everytime. I have done my research online at various places and it seems several people are having the exact same issue across several of their casinos, so I'm not sure what to think. Any help would be greatfully appreciated as I am keen to get a speedy resolution.

PS I am happy to attach file as documented proof, but I'm new to this site and was not sure if the documents would be public viewing, so I am choosing not to add them with this post - I can do so privately if you require.

Thanks again

Posted on July 27, 2014

Hi slotluva,


please let me know your username so I can check.

Best regards

Posted on July 27, 2014

Hello

I would rather not post it publically. Could you supply an email I can contact you on directly please?

Posted on July 27, 2014

Hi slotluva,


sure. please right to clara[­at]­aff­act­ive.com.

Best regards,

Posted on July 27, 2014

Dear Clara

Email sent. Look forward to you clearing this up for me.

Posted on July 27, 2014

Hi Slotluva,


I got it and replied. Will keep you updated.

Clara

Posted on July 30, 2014

Dear Clara,

Posting here because an automated email from AskGamblers keeps telling me this will be close in X hours if I don't reply, so I'm asking for an update as I haven't heard from you since your last email, which was the same time as your last post.

Regards
"Slotluva"

Posted on July 30, 2014

Hi Slotluva,


I understand. I will check again with our finance department. I didn't get any answer from them yet.

Clara

Posted on July 31, 2014

As per email reminder from AskGamblers, just posting here to see if you've heard anything yet Clara?

A few more details on this case, since Begado/Clara are aware of who I am now - I have deposited, won, and withdrawn my full balance before. I then redeposited, and won, quite large, and had a balance of around $6000. I requested, Begado processed and I received a withdrawal of $1000, and then put this security check on my account (upto 90 BUSINESS days, and they apparently work a 4 business day week, mon-thurs, this amounts to 23 weeks - this seems slightly overboard). I already sent them, and had approved, all the ID and documentation stuff they asked for. They waited around a month to decline a withdrawal, only after I asked in chat (you will be notified by someone tomorrow) so it took me to prompt them, and then this was done.

Slotluva

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