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Declined my winnings and gave an "upto 90 business day" security check


Hello, I found this site through a google search to this complaint about Classy Coin casino here:

http:/­/ww­w.a­skg­amb­ler­s.c­om/­cas­ino­-co­mpl­ain­ts/­cla­ssy­-co­in-­dec­lin­ed-­my-­win­nin­gs-­of-­usd­1128-00

I came here to say that I have exactly the same issue with Begado casino, for a larger amount (not that that makes me more important, I just want to let you know it's more than say.. a couple of hundred bucks), and was told the process might take upto 90 days. This was odd since I have already received withdrawals in $1000 increments. I have deposited and withdrawn several times without issue, so what is the problem now I ask myself. I don't want to give anymore details away other than this, since I don't want to give them some kindof "out" to void my winnings on the grounds of libel, so I'll leave at this and ask - is there anything I can do? I have replied, nicely, telling them they can email and/or call me, and I am happy to assist with any issues they may have to speed up the process. No response at all, and stonewalled by live chat everytime. I have done my research online at various places and it seems several people are having the exact same issue across several of their casinos, so I'm not sure what to think. Any help would be greatfully appreciated as I am keen to get a speedy resolution.

PS I am happy to attach file as documented proof, but I'm new to this site and was not sure if the documents would be public viewing, so I am choosing not to add them with this post - I can do so privately if you require.

Thanks again
Disputed Casino Begado Casino

Discussion

User name loyalty-level-2
As per email reminder from AskGamblers, just posting here to see if you've heard anything yet Clara?

A few more details on this case, since Begado/Clara are aware of who I am now - I have deposited, won, and withdrawn my full balance before. I then redeposited, and won, quite large, and had a balance of around $6000. I requested, Begado processed and I received a withdrawal of $1000, and then put this security check on my account (upto 90 BUSINESS days, and they apparently work a 4 business day week, mon-thurs, this amounts to 23 weeks - this seems slightly overboard). I already sent them, and had approved, all the ID and documentation stuff they asked for. They waited around a month to decline a withdrawal, only after I asked in chat (you will be notified by someone tomorrow) so it took me to prompt them, and then this was done.

Slotluva
User name
Hi Slotluva,


I understand. I will check again with our finance department. I didn't get any answer from them yet.

Clara
User name loyalty-level-2
Dear Clara,

Posting here because an automated email from AskGamblers keeps telling me this will be close in X hours if I don't reply, so I'm asking for an update as I haven't heard from you since your last email, which was the same time as your last post.

Regards
"Slotluva"
User name
Hi Slotluva,


I got it and replied. Will keep you updated.

Clara

Begado Casino Complaint Stats

Resolved 9 / 29
Avg. Amount $325
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

Begado Casino Complaints

See all complaints for this casino
Trying to steal legitimate winnings!
I won 920$ at begado in august of last year, I won it on a deposit not a free chip. in September I get an email from their finance department saying this Dear ____ I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, Benjamin Collins Finance Department so fine I wait and wait , talk to live chat ,and wait some more. live chat says they cant help since its a decision by the finance department so I should email then.. I have emailed them at least 500 times with no response, then on march 11 of this year I finally get an email from them saying Dear _____ Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Benjamin Collins Finance Department so now they want me to deposit more so I can withdraw the money that I already have in my account for the last 7 months. but here is the kicker they, wont even tell me how much more I need to deposit to be able to withdraw what I already won. I have been online gaming for years, this is by far the worst casino I have ever played at.
Status solved Resolved
$920