Complaint #16 Begado Casino

Troubles with my verification and withdrawal

By KimmyB

12 years ago

Message on forum

I have played several on line casinos and have spent lots of dollars. I tried Begado casino and deposited and went through the play through required and had built up about 900.00 and tried to cash out. I had to fill out their faxback papers and send the docs in as requested. I received a email back stating that the bank card I was using to deposit with could not be used for a wire transfer to send the money. Then they sent a email stating the copy of the light bill I sent was 3 months old so that they would not except, so I had to send a new one in. Then I emailed them back and forth and talked to live chat asking if I could get another bank account approved then got another letter stating that my withdraw was refused due to not sending the correct paper work in. The casino would never reply if the money could be approved to be put in a Western Union debit card account sending the account and routing number and would not reply to that.....They have no problem taking my money but getting it back is something that is not going to happen. I tried for almost 4 weeks to get my money sent too me however it was not going to happen. I played it all out and sent a letter telling them to close my account. I will never ever play here again and would not deposit at this casino. It is a rip off ...

Disputed Casino Begado Casino

Reason Verification issues

Discussion

Begado Casino

• Representative

12 years ago

Hi Kimmy,

I understand your point of view and see that sometimes there's a disconnection between the casinos and the players so that's why is nice to open alternative communication channels like this one.

Please send the emails you sent to: clara[at]affactive.com

Ill take care of it and do a follow up on this issue.

Would you like me to request also the bonus so you can have at least some good time?

Clara

KimmyB

12 years ago

I sent new info with current dates shown on docs, and also new banking info but never received a reply. I emailed him 3 times and there was still no response. I can send you the emails so you can see for yourself that it was sent. Thank you very much for taking the time to reply and look into this problem it is much appreciated, I understand this is not your fault what so ever but I have other on line casinos that I have all my information and it is approved with no problem and will just stick with those. Once again thank you for taking your time and trying to fix the problem. :-)

Begado Casino

• Representative

12 years ago

Just one more thing I received from the brand managers:

The casino received information from a MetaBank account and we cannot send funds over there.

If you send the right information that can validate your account including alternative banking information might solve the problem.

Also, the casino is offering $50 free in compensation for the trouble.

Let me know if you would like to receive it and if its possible for you to resend the information following the guidelines.

Best regards

Begado Casino

• Representative

12 years ago

Hi Kimmy,

I got the reply from the fraud department and they confirmed the issue with the documents. A screenshot or documents without dates are not sufficient to validate an account.

Older documents are also insufficient to validate the account.

If you follow the guidelines to verify the account there shouldnt be a problem to withdraw your earnings.

Think that this is also made to protect the players

Let me know if I can assist you any further,

Have a nice day :)

Begado Casino Complaint Stats

Resolved 9 / 29

Avg. Amount $325

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

Begado Casino Complaints

See all complaints for this casino

Account been checked for over 1 year?!

I played in Begado Casino and won a nice $4661 in April 2014. They paid me $3000 in May and June 2014. After that they sent me an email about my account was chosen for security checking and I can`t withdraw until it is finished. More than one year passed, no email about the result. I would like to get the remaining $1661, please help me!

Unresolved

$1,661

Trying to steal legitimate winnings!

I won 920$ at begado in august of last year, I won it on a deposit not a free chip. in September I get an email from their finance department saying this Dear ____ I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, Benjamin Collins Finance Department so fine I wait and wait , talk to live chat ,and wait some more. live chat says they cant help since its a decision by the finance department so I should email then.. I have emailed them at least 500 times with no response, then on march 11 of this year I finally get an email from them saying Dear _____ Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Benjamin Collins Finance Department so now they want me to deposit more so I can withdraw the money that I already have in my account for the last 7 months. but here is the kicker they, wont even tell me how much more I need to deposit to be able to withdraw what I already won. I have been online gaming for years, this is by far the worst casino I have ever played at.

Resolved

$920

Blocked account & no pay out

Hi! My name is rulez89 and i opened an account on Begado. I had a no deposit bonus and i made all of the requirements! I deposited 25 dollars, what they needed. After that i liked to pay out my 130 dollars. Sent all of my documents minimum 3 times! Than they BLOCKED my account!!! I wrote to the support via email and live chat, but they didnt answer to my emails!!! Please help me, i would like that they give me my 130 dollars! Thank you! (im hungarian and i not speak very good in english)P.s.: I attached my documents what is sent to Begado! I cant uploaded faxback form and my bank statement, because these are not images (pdf files).

Resolved

$25

Refusing to process second part of my payment

hello,!

I won 1800usd at Begado Casino 6 months ago.My documents was successfuly approved.They sent me an e-mail that I need to wait 90 working days to be eligable to withdrawal because my account is choosen for security check.On 10.11.2014 they approved my withdrawal f0 1000usd and paid me.After that day all my next withdrawals was not approved,so I didnt get the rest of my winnings,so is 800usd.Now when I wish to login and request a withdrawal is not possible because my account is locked.Please help me to get my money-I won it in a fair way.

Thank you.

my Begado Casino usarname:< removed >

Resolved

Begado Casino closed my account and refused to pay me my winnings

hi, I registered in Begado casino, played with a free bonus and won, I deposited money and sent my documents to my withdraw monies, I was surprised that casino have closed my account, I have 364$, customer service said that my accoint is closed due to security issues and that they don't have any further information.

Unresolved

$364

Begado Casino declined to pay me 100$

I have play'd with free bonus of 20$ and wont 369$. I know that i cal withdraw max 100$. So I withdraw 369$ hoped they will transfer only 100$. I have been waiting for almost 3 weeks for payment. Today (11/20/2014) I saw that they have declined 369$. I asked about that in Live chat, but they just said my account is in finance department check for 90 DAYS! I saw many complaints about that 90 days of checking. Why they are doing it? And I didn't get even email about it... I am hoping for advice or some sort cooperation from begado!

Unresolved

$100

I wait for a withdrawal since 3 month....